Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · Appleton
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Excessive wait time in the drive thru line
Business reply on Google
We uphold our promise that your order will not be prepared until your order is received and served hot and fresh. That being said, we value your time and strive to deliver fast, friendly service. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form. The local Franchise Group will want to reach out and hear more about your experience!
Staff provided poor service and lacked basic drive-thru items.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
staff failed to apply the advertised mobile app discount
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
Staff ignored customer and failed to provide promised compensation for missing items.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
Excessive wait time in drive thru resulted in abandoned order.
Business reply on Google
We uphold our promise that your order will not be prepared until your order is received and served hot and fresh. That being said, we value your time and strive to deliver fast, friendly service. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form. The local Franchise Group will want to reach out and hear more about your experience!
Excessive wait time in the drive thru lane.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Excessive wait times, rude staff, and incorrect, inedible food.
Website requires account creation to view daily flavor information.
Business reply on Google
Thanks for taking the time to leave a review. Please let us know what we could do better via our site https://ffcsb.us/contact-form.
Long wait time resulted in a melted milkshake being served.
Business reply on Google
We apologize for your unsatisfactory experience. We take customer service seriously and will share your feedback with our team to improve our processes. We hope you'll give us another opportunity to serve you better. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
The restaurant has consistently dirty tables, overflowing trash, and filthy soda machines.
Business reply on Google
We’re so sorry to hear you had an unpleasant experience. Nothing you described in your review is acceptable to us, and we would love to have the opportunity to talk to you further. Please contact us at https://ffcsb.us/contact-form so we can put you in touch with a Regional Manager.
Long wait time and missing food items from order.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
The swiss cheese served on the burger was poor quality.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Excessive wait time at the drive-thru for order processing and fulfillment.
Business reply on Google
Thank you for sharing your experience. We apologize for the service delays and appreciate your feedback. We're committed to improving our customer experience and will will work the concerns you team mentioned. We hope to serve you better on your next visit. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Poor food quality and difficult drive-thru communication.
Business reply on Google
Ben, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://rdco.io/4AWBAlRNffA so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Incomplete order and poor food quality upon replacement
Business reply on Google
Angela, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://rdco.io/4AWBAlRNffA so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Incorrect order, missing items, and poor staff service
Business reply on Google
Jenn, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Food quality is poor with oily cheese curds and cold fries.
Business reply on Google
April, we thank you for your recent visit and appreciate your feedback! We are very sorry if your experience was disappointing in any way and have forwarded your comments to the local Franchise Group for their immediate attention. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at https://ffcsb.us/nr.
The burger was burnt and the sundae was missing ingredients.
Business reply on Google
Hi Daniel, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Excessive wait times, poor staff performance, and cold food quality.
Business reply on Google
Thank you for your recent visit and for leaving your honest rating. We would like to hear more about your experience. When you have a chance, please send more details via our site https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Small portions, poor food quality, and greasy cheese curds.
Business reply on Google
Hello, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!