Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · Colorado Springs
total experiences
replied on google
Most reported issues
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Experiences
Excessive ice in drink and employee wearing a dirty uniform.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
The customer experienced rude service from the staff.
Business reply on Google
That doesn’t sound like The Freddy’s Way, and we’d like to get more information. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. They will want to hear more about your visit!
Cold fries were served and staff displayed poor attitude during replacement.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Orders are consistently messy and melted due to poor staff preparation.
Business reply on Google
That doesn’t sound like The Freddy’s Way, and we’d like to get more information. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. They will want to hear more about your visit!
Cashier failed to correctly process the order after multiple attempts.
Business reply on Google
That doesn’t sound like The Freddy’s Way, and we’d like to get more information. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. They will want to hear more about your visit!
The custard portion sizes are smaller than expected.
Business reply on Google
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience with our custard portions. We strive to provide great value and satisfaction to all our guests, and it seems we missed the mark this time. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. We appreciate your input and hope to serve you better in the future. The Freddy's Team
The Chicago dog was served on incorrect bread with poor ingredients.
Business reply on Google
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
Staff provided poor service and served low quality food near closing.
Business reply on Google
Thank you for sharing your experience with us. We're truly sorry to hear about your recent visit and the issues you encountered. We strive to provide excellent service and quality food to all our guests, and it seems we fell short during your visit. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. The Freddy's Team
Business was closed despite accepting an online order.
Business reply on Google
Please send us your contact information securely via our website at https://ffcsb.us/contact-form.
customer served a hamburger bun with visible mold
Business reply on Google
We regret that you had a disappointing experience with us, and are glad you brought this to our attention. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
cold food served late with missing items and poor staff attitude
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Promotional offer terms were not honored at the point of sale.
Business reply on Google
Please reach out to us so we can work towards a resolution via our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Broken drive-thru speaker and unhelpful staff regarding poor quality drink.
Business reply on Google
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please tell us more about your visit via our secure site https://ffcsb.us/nr so we can reach out and get in touch!
Food was prepared sloppily and poorly packaged.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Missing items and poor food packaging caused a messy experience.
Business reply on Google
We thank you for your recent visit, and appreciate your feedback! We are very sorry your experience was disappointing, and have forwarded your comments to the local Franchise Group for their immediate attention. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at https://ffcsb.us/nr.
Soda machine was broken and staff refused to waive shake upcharge
Business reply on Google
Hi, we are so sorry to hear you had an unpleasant experience. Nothing you described in your review is acceptable to us, and we would love to have the opportunity to talk to you further. Please contact us at https://ffcsb.us/nr so we can put you in touch with a Regional Manager.
Unsanitary facility with insect infestation and unprofessional staff behavior.
Business reply on Google
Hello, we appreciate your recent visit and value your feedback! We sincerely apologize if the quality of food you received was not up to our standards and have shared your comments with the local management team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
Incorrect order, unhelpful staff, and poor cleanliness at the restaurant.
Business reply on Google
We are very sorry your experience was disappointing, and have forwarded your comments to the local Franchise Group for their immediate attention. Please send us your contact information securely at https://ffcsb.us/ynr so we put you in touch with the Franchise. They will want to hear more about your experience.
Foreign object found inside the burger served to the customer.
Business reply on Google
Please tell us more about your visit via our secure site https://rdco.io/4AWBAlRNffA so we can reach out and get in touch!
Burger patties were thin and poorly prepared with dismissive management response.
Business reply on Google
Rueben, thank you for your recent visit to Freddy’s! We appreciate your business and value your feedback. While a steakburger has characteristics similar to a hamburger, it is hand-pressed thin to create a caramelization effect around the outside of the burger with a juicy, flavorful center. The caramelization effect happens to one side of the patty when we smash it on the grill, once flipped, we don't smash again. We typically recommend our Double Steakburger since ours is unique compared to a standard hamburger. Our apologies if your steakburger was unsatisfactory. Please take a moment to send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group.