Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · Linden
total experiences
replied on google
Most reported issues
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Experiences
Poor service, high prices, and a dirty establishment.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
Long wait times and poor quality of food served
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Staff were inattentive and provided poor customer service.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Food served cold with missing condiments on delivery orders.
Business reply on Google
Thank you for sharing your feedback with us. We're sorry to hear about your experience and appreciate your input as it helps us improve. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Order arrived after ninety minutes with cold food items.
Business reply on Google
Thank you for sharing your experience with us. We're sorry to hear about the delay and the temperature of your meal. This is not the standard we strive for, and we would like to address this with our team. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. We appreciate your feedback and hope to have the opportunity to serve you better in the future. The Freddy's Team
The food was cold, poorly assembled, and ignored order instructions.
Business reply on Google
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
The chicken tenders were tasteless and had a rubbery texture.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Staff failed to disclose system outage before order completion
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
The restaurant repeatedly failed to follow specific order instructions regarding cheese.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
The restaurant tables, trash area, and bathrooms were not clean.
Business reply on Google
We apologize for your disappointing experience, Kordula. Your feedback is valuable to us, and we will address the issues you mentioned with our team to ensure improvements are made. Thank you for bringing this to our attention. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
The food quality was poor and did not justify the cost.
Business reply on Google
We are very sorry your experience was disappointing, and what you describe is certainly not the experience we strive to provide every guest. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more!
The burger was overly salty and cold, and custard tasted plastic.
Business reply on Google
Hello, we appreciate your recent visit and value your feedback! We sincerely apologize if the quality of food you received was not up to our standards and have shared your comments with the local management team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
The patty melt was extremely salty and inedible.
Business reply on Google
Lianne, we regret that you had a disappointing experience with us, and are glad you brought this to our attention. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Overpriced food with poor quality and temperature issues.
Business reply on Google
Hi, we’re so sorry to hear you had an unpleasant experience. Nothing you described in your review is acceptable to us, and we would love to have the opportunity to talk to you further. Please contact us at https://rdco.io/4AWBAlRNffA so we can put you in touch with a Regional Manager.
Burger was burned and food was excessively salty causing illness.
Business reply on Google
Food quality and the safety of our guests is our top priority. We have forwarded your comments to our Franchise Department, as well as the franchise management team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can also put you in touch with the local Franchise Group ASAP.
Long wait times and cold food served at drive-thru
Business reply on Google
Denise, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
The food was cold, tasteless, and the fries were stale.
Business reply on Google
We thank you for your recent visit and appreciate your feedback! We are very sorry if your experience was disappointing in any way and have forwarded your comments to the local Franchise Group for their immediate attention. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at https://ffcsb.us/nr.
Food was burnt and caused physical illness after consumption.
Business reply on Google
we appreciate your recent visit and value your feedback! We sincerely apologize if the quality of food you received was not up to our standards and have shared your comments with the local management team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Poor food quality and dirty grill conditions reported at Freddy's.
Business reply on Google
Hello, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
The burger ingredients and quality did not match the menu description.
Business reply on Google
Hello, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!