Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · Missoula
total experiences
replied on google
Most reported issues
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Experiences
The restaurant was dirty and lacked basic maintenance and supplies.
Business reply on Google
Restaurant cleanliness is of primary importance to our team. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. They will want to reach out and discuss your visit.
Loud music, incorrect order, and broken drink machines.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
The restaurant was unhygienic and lacked basic supplies and food items.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
The restaurant was filthy with broken equipment and overflowing kitchen sinks.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Missing refund for unavailable item and poor food temperature quality
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Unsanitary equipment, dirty dining area, and poor food quality.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
Staff member ate food while preparing the customer's order.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
The restaurant was dirty and the food was undercooked.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Staff errors in drive-thru and inconsistent food quality
Business reply on Google
That doesn’t sound like The Freddy’s Way, and we’d like to get more information. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. They will want to hear more about your visit!
The concrete dessert had an incorrect, soupy consistency.
Business reply on Google
We're sorry to hear about your disappointing experience. We strive to serve high-quality treats and appreciate your feedback. We'd love the opportunity to make things right. Please contact us directly so we can learn more about what happened. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Prepared food sat on the counter for fifteen minutes getting cold.
Business reply on Google
Thank you for sharing your experience with us. We apologize for the inconvenience you faced with your order. Your feedback is important, and we are committed to addressing these concerns to improve our service. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Staff refused to bring online order to the drive-thru window.
Business reply on Google
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your visit. Your feedback is important, and we understand your concerns about health and safety. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. We appreciate your input and hope to serve you better in the future. The Freddy's Team
The custard had insufficient mix-ins and poor quality.
Business reply on Google
Thank you for sharing your experience with us. We're sorry to hear that your visit didn't meet your expectations, especially with the mix-ins and custard quality. Your feedback is important, and we want to ensure a better experience in the future. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Inconsistent food quality, unsanitary bathrooms, and inadequate air conditioning.
Business reply on Google
Thank you for sharing your feedback with us. We're sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a comfortable and enjoyable environment for all our guests, and it's clear we fell short during your visit. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. The Freddy's Team
The order was missing requested ingredients and was not called out.
Business reply on Google
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
Incorrect order received after a long wait in the drive thru
Business reply on Google
We are very sorry your experience was disappointing, and what you describe is certainly not the experience we strive to provide every guest. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more!
The burger was prepared incorrectly and handled unhygienically.
Business reply on Google
We are sorry to see you had a negative experience visiting our location. We would like to hear more about your visit. Please send details via our secure site https://ffcsb.us/nr so we can reach out!
The customer experienced an excessive wait time for their food order.
Business reply on Google
We absolutely value your time and strive to deliver fast, friendly service. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the Franchise Group to discuss your visit.
The food served was of poor quality and unappealing.
Business reply on Google
Aaron, we are very sorry if your Freddy's experience was disappointing in any way, and would like an opportunity to make it right with you! Please send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience and make it right with you!