Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · Omaha
total experiences
replied on google
Most reported issues
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Experiences
The restaurant failed to include several items in the order.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Hard plastic pieces found in toddler's brownie sundae
Rude staff and concerns regarding food safety and hygiene.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
The cheeseburgers are overpriced for the quality provided.
Business reply on Google
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience and appreciate your perspective as a longtime fan. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. We hope to have the opportunity to serve you better in the future. The Freddy's Team
Employee smoked near customers on the patio
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the situation you encountered during your visit. We strive to maintain a family-friendly environment and your feedback is invaluable in helping us address this issue. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. The Freddy's Team
Incomplete order and poor staff service at Freddy's.
Business reply on Google
We are sorry to see you had a negative experience visiting our location. We would like to hear more about your visit. Please send details via our secure site https://ffcsb.us/contact-form so we can reach out!
Staff member was rude and mishandled the food order
Business reply on Google
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
Incorrect order received and overcharged for missing items
Business reply on Google
Thank you for sharing your experience with us. We're sorry to learn about the mix-up with your order and the quality of the burgers. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. We appreciate your feedback and hope to make things right. The Freddy's Team
Customer experienced a twenty-five minute wait for their order.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
Staff provided rude service and failed to follow order instructions.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Host displayed rude and unprofessional behavior toward a customer.
Business reply on Google
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
The restaurant was dirty and the food presentation was poor.
Business reply on Google
We appreciate you taking the time to contact us. Restaurant cleanliness is of primary importance to our team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to reach out and discuss your visit.
The restaurant is dirty and has a foul odor.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
The restaurant is serving incorrect ingredients for the grilled cheese sandwich.
Business reply on Google
Thank you for reaching out! We appreciate your business, and your feedback plays an important role in our goal to provide an exceptional experience. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. Have an awesome day!
restaurant failed to include food items in the delivery order
Business reply on Google
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please tell us more about your visit via our secure site https://ffcsb.us/nr so we can reach out and get in touch!
Inaccurate order fulfillment and slow service at Freddy's.
Business reply on Google
We are sorry to see you had a negative experience visiting our location. We would like to hear more about your visit. Please send details via our secure site https://ffcsb.us/nr so we can reach out!
The restaurant floors and drink station were dirty and slippery.
Business reply on Google
Hi, thank you for taking the time to leave your feedback. If you would like to be contacted about your visit, please send your contact info via our site https://ffcsb.us/nr.
The restaurant was dirty and staff were rude to a child.
Business reply on Google
Hi Krys, we are sorry to hear about your experience, and we’d like to get more information. Please send your contact info via our site https://ffcsb.us/nr so we can reach out and discuss your visit!
The business is charging for items previously provided for free.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/nr so we can reach out and get in touch!
Incorrect order, poor food quality, and unprofessional manager behavior.
Business reply on Google
Kevin, we appreciate your recent visit to Freddy's, and value your feedback! We sincerely apologize you did not receive top notch customer service and if the quality of food you received was not up to Freddy's standards, and have shared your comments with the management team. Please send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group to discuss ways we can work towards resolving this to your satisfaction. We look forward to hearing from you soon.