Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · Rexburg
total experiences
replied on google
Most reported issues
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Experiences
Customer received vanilla ice cream instead of chocolate
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Staff member was impatient and made inappropriate comments to customers.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Staff refused to serve food after taking the order.
Business reply on Google
We apologize for the unsatisfactory experience. Our goal is to provide excellent service to every customer, and we clearly fell short in this instance. We appreciate you sharing your feedback, which helps us improve our operations and customer interactions. Please send us your contact information securely at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
live insect found in food order
Business reply on Google
Thank you for sharing your experience with us. We're sorry to hear about the issue you encountered with your fries. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. We appreciate your feedback and hope to make things right. The Freddy's Team
Employee overcharged for a custom order and provided poor service.
Business reply on Google
I'm sorry to hear about your recent experience at our drive-thru. We strive to provide excellent service and it sounds like we fell short during your visit. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. The Freddy's Team
The restaurant repeatedly provides incorrect orders and forgets requested sauces.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
The orange frost drink had a gritty and unpleasant texture.
Business reply on Google
Please reach out to us so we can work towards a resolution via our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Incorrect order, missing utensils, and poor food quality.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Incorrect order preparation and poor packaging of food items
Business reply on Google
We are very sorry your experience was disappointing, and what you describe is certainly not the experience we strive to provide every guest. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more!
The business removed nut toppings from their dessert menu.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/nr so we can reach out and get in touch!
The fries were poor quality and the burger was soggy.
Business reply on Google
Kegan, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
The cashier provided poor customer service during late night hours.
Business reply on Google
Dillon, we thank you for your recent visit to Freddy's, and appreciate your feedback! We are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local Franchise Group for their immediate attention. Please send us your contact information securely at FreddysUSA.com/connect so we can put you in touch with the Franchise. They will absolutely want to hear more about your experience.
Cashier was rude and singled out the party to leave early.
Business reply on Google
Hannah, we appreciate your recent visit to Freddy's and value your feedback! We sincerely apologize if the service you received was not up to Freddy's standards and have shared your comments with the local management team. Please send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group. They will absolutely want to reach out and discuss your visit!
Long wait times and poor food quality at drive thru
Business reply on Google
Jocelyn,we are very sorry your Freddy's experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
The hamburger patty was significantly smaller than expected for the price.
Business reply on Google
Aaron, thank you for your recent visit to Freddy’s! We appreciate your business and value your feedback. We strive to provide quality food and genuine hospitality in an environment where cleanliness is a top priority, all at a price that remains competitive in the market. While a steakburger has characteristics similar to a hamburger, it is hand-pressed thin to create a caramelization effect around the outside of the burger with a juicy, flavorful center. We typically recommend our Double Steakburger since ours is unique compared to a standard hamburger. Our apologies if your steakburger was unsatisfactory. Please take a moment to send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group.
Long wait time and insufficient ingredients in the ice cream order.
Business reply on Google
Danica, oh no! That doesn't sound right. We are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience and make it right with you!
Incorrect orders, long wait times, and poorly prepared food items.
Business reply on Google
Alaina, we thank you for your recent visit to Freddy's, and appreciate your feedback! We are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local Franchise Group for their immediate attention. Please send us your contact information securely at FreddysUSA.com/connect so we put you in touch with the Franchise. They will absolutely want to hear more about your experience.
Drive-thru beverages are consistently served with sticky, leaking cups.
food was overly salty, greasy, and caused physical illness
The chicken sandwich served was cold.