Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · Savage
total experiences
replied on google
Most reported issues
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Experiences
Staff made the order pickup process unnecessarily difficult for the customer.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Staff consistently ignore delivery drivers waiting for orders.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
The sundae was served missing the requested toppings.
Business reply on Google
That doesn’t sound like The Freddy’s Way, and we’d like to get more information. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. They will want to hear more about your visit!
Missing items from drive-through order and poor management response
Business reply on Google
We’re sorry to hear your experience was not top-notch! We would like to hear more about your visit. Please send us your contact info via our site https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
The ordered food arrived melted and cold.
Business reply on Google
We apologize for your unsatisfactory experience. We take food quality and customer satisfaction seriously. We'd appreciate the opportunity to understand more about what happened and make this right. Please contact our customer service team with additional details. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
hair found in food and staff refused to address hygiene concerns
Business reply on Google
We are so sorry to hear you had an unpleasant experience. Nothing you described in your review is acceptable to us, and we would love to have the opportunity to talk to you further. Please contact us at https://ffcsb.us/nr so we can put you in touch with a Regional Manager.
Owner was observed berating employees in front of customers.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/nr so we can reach out and get in touch!
Menu upgrades are not honored by the restaurant staff
Business reply on Google
Hi Mike, we are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
The restaurant is unclean and food quality has declined significantly.
Business reply on Google
Hi Matt, we are sorry to hear about your experience, and we’d like to get more information. Please send your contact info via our site https://ffcsb.us/nr so we can reach out and discuss your visit!
Excessive wait times and poor staff professionalism and hygiene standards.
Business reply on Google
Hi, that doesn’t sound like the Freddy’s Way, and we’d like to get more information. We have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your visit!
Poor food quality and missing items from the order.
Business reply on Google
Hello, we appreciate your recent visit and value your feedback! We sincerely apologize if the quality of food you received was not up to our standards and have shared your comments with the local management team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
frequent order inaccuracies and missing items in food orders
Business reply on Google
Hello Fresca, We regret that you had a disappointing experience with us, and are glad you brought this to our attention. Order accuracy and delivering properly is of the utmost importance to us. Please send us your contact information securely via our website at https://ffcsb.us/connect.
Long wait times and poor food quality at drive-thru.
Business reply on Google
Hi Jessica, we are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
The restaurant facility is dirty and staff are inattentive.
Business reply on Google
Hi, that doesn’t sound like the Freddy’s Way, and we’d like to get more information. We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your visit!
Excessively salty food, poor service, and lack of cleanliness.
Business reply on Google
Jeffrey, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Missing meal item and poor quality cold food served
Business reply on Google
Hi, we appreciate your recent visit and value your feedback! We sincerely apologize if the quality of food you received was not up to our standards and have shared your comments with the local management team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Incorrect food items served and fries were cold.
Business reply on Google
Elizabeth, we thank you for your recent visit and appreciate your feedback! We are very sorry if your experience was disappointing in any way and have forwarded your comments to the local Franchise Group for their immediate attention. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at https://ffcsb.us/nr.
Incorrect order and poor customer service response
Business reply on Google
Hi Ashley, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
The restaurant seating area and bathrooms were dirty and food quality poor.
Business reply on Google
April, we thank you for your recent visit and appreciate your feedback! We are very sorry if your experience was disappointing in any way and would like an opportunity to hear more about your visit! Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Staff denied valid promotion and served poor quality burger
Business reply on Google
Rain, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!