Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · Sioux Falls
total experiences
replied on google
Most reported issues
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Experiences
Foreign object in food and inefficient drive-thru service.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
Missing chicken tenders and burger bun in order
Business reply on Google
We are sorry to see you had a negative experience visiting our location. We would like to hear more about your visit. Please send details via our secure site https://ffcsb.us/contact-form so we can reach out!
Excessive wait time in drive thru with no service provided.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Incomplete food portions, missing items, and long wait times.
Food sat on the counter until it became cold
Business reply on Google
We regret that you had a disappointing experience with us, and are glad you brought this to our attention. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Staff repeatedly failed to provide the correct order and promised items.
Business reply on Google
We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
The chicken sandwich was spoiled and the fries were overcooked.
Business reply on Google
Thank you for taking the time to leave a review. Please let us know what we could do better via our site https://ffcsb.us/nr.
Staff member was rude and the food quality was poor.
Business reply on Google
Please send us your contact information securely at www.freddys.com/contact-us so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
The chicken was dry and the fries were soggy.
Business reply on Google
Hi, thank you for your recent visit and appreciate your feedback! We are very sorry if your experience was disappointing in any way and have forwarded your comments to the local Franchise Group for their immediate attention. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at https://ffcsb.us/nr.
Incorrect order and unhelpful management response
Business reply on Google
That doesn’t sound like the Freddy’s Way, and we’d like to get more information. We have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your visit!
Poor food quality and long drive-thru wait times.
Business reply on Google
We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
Incorrect and poorly prepared food items served.
Business reply on Google
Hi Troy, we are very sorry if your experience was disappointing in any way and would like an opportunity to hear more about your visit! Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
High prices and frequent order inaccuracies at the restaurant.
Business reply on Google
Thank you for your recent visit and appreciate your feedback! We are very sorry if your experience was disappointing in any way and have forwarded your comments to the local Franchise Group for their immediate attention. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at https://ffcsb.us/nr.
A hair was found melted into the cheeseburger.
Business reply on Google
Hi Bailee, we thank you for your recent visit, and appreciate your feedback! We are very sorry your experience was disappointing, and have forwarded your comments to the local Franchise Group for their immediate attention. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at https://ffcsb.us/nr.
Incorrect order received and unsanitary dining conditions with poor staff hygiene.
Business reply on Google
Hello, We appreciate your recent visit and value your feedback! We sincerely apologize if the quality of service you received was not up to our standards, and have shared your comments with the local management team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Long wait times and undercooked food served at the drive thru.
Business reply on Google
Hi Carla, we strive to provide an excellent dining and service experience to all of our guests. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group to discuss ways we can work towards resolving this to your satisfaction. We look forward to hearing from you soon.
Incomplete burger order and poor quality side dish provided
Business reply on Google
Hi Steve, we appreciate your recent visit and value your feedback! We sincerely apologize if the quality of food you received was not up to our standards and have shared your comments with the local management team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Restaurant was too cold, loud music, and poor value for food.
Business reply on Google
Hello Jennifer, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Overcooked burger, missing sauce, and poor quality custard.
Business reply on Google
Dustin, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Inaccurate online menu pricing and poor food quality.
Business reply on Google
Hi, thank you for your recent visit! We appreciate your business and value your feedback. We strive to provide quality food and genuine hospitality in an environment where cleanliness is a top priority, all at a price that remains competitive in the market. We look forward to serving you the Freddy's Way soon!