Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · St. George
total experiences
replied on google
Most reported issues
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Experiences
The business no longer offers waffle cones.
Restrooms were closed to paying customers before the business closing time.
Business reply on Google
That doesn’t sound like The Freddy’s Way, and we’d like to get more information. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. They will want to hear more about your visit!
Manager refused to refund an incorrect charge for a food order.
Business reply on Google
We apologize for your unsatisfactory experience. We take customer service seriously and would appreciate the opportunity to understand more about what occurred. Please contact our customer support team to discuss this matter further and help us improve our service. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Drive thru employee exhibited rude and unprofessional behavior toward the customer.
Business reply on Google
Thank you for sharing your experience with us. We're truly sorry to hear about the behavior you encountered at our drive-thru. We strive to provide excellent service, and it's disappointing to learn that we fell short in this instance. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. We appreciate your feedback and are committed to addressing this issue. The Freddy's Team
Long wait times and poor service resulted in melted food orders.
Business reply on Google
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you faced during your visit. This is not the level of service we strive to provide, and we understand your frustration. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group. We hope you'll consider giving us another chance in the future. The Freddy's Team
Excessive salt in food, poor bathroom maintenance, and unproductive staff.
Business reply on Google
We regret that you had a disappointing experience with us, and are glad you brought this to our attention. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Staff threatened the customer and acted aggressively toward them.
Business reply on Google
Thank you for taking the time to leave your feedback. If you would like to be contacted about your visit, please send your contact info via our site https://ffcsb.us/contact-form.
The burger patties are overcooked and disproportionately thin.
Business reply on Google
We are very sorry if your experience was disappointing in any way and would like an opportunity to hear more about your visit! Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Restrooms were inaccessible and customers were overcharged for individual meal items.
Business reply on Google
Please reach out to us so we can work towards a resolution via our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
The burgers were missing ingredients and had poor food quality.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Employee was rude and unprofessional during the drive-through order process.
Business reply on Google
We are sorry to hear about your experience, and we’d like to get more information. Please send your contact info via our site https://ffcsb.us/nr so we can reach out and discuss your visit!
The business consistently provides smaller portions than the sizes purchased.
Business reply on Google
We are so sorry to hear you had an unpleasant experience. Nothing you described in your review is acceptable to us, and we would love to have the opportunity to talk to you further. Please contact us at https://ffcsb.us/nr so we can put you in touch with a Regional Manager.
The hotdogs were small and the requested condiments were missing.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Incorrect order received and staff was argumentative during the resolution process.
Business reply on Google
We’re sorry to hear your experience was not top-notch! We would like to hear more about your visit. Please send us your contact info via our site https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Incomplete food order and incorrect beverage preparation
Business reply on Google
We are very sorry your experience was disappointing, and what you describe is certainly not the experience we strive to provide every guest. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more!
Foreign object found in food and poor management response.
Business reply on Google
That doesn’t sound like the Freddy’s Way, and we’d like to get more information. We have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your visit!
A short black hair was found in the food.
Business reply on Google
Thank you for your feedback. We'd like a chance to discuss your visit. Please send details about your experience via our site https://ffcsb.us/nr so we can reach out!
The delivered food was cold, soggy, and poor quality.
Business reply on Google
We appreciate your recent visit and value your feedback! We sincerely apologize if the quality of food you received was not up to our standards and have shared your comments with the local management team. Please send us your contact information securely via our website at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
The food quality is poor and overpriced for the value.
Business reply on Google
Nate, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://rdco.io/4AWBAlRNffA so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!
Poor staff service, incorrect orders, and lack of health protocols.
Business reply on Google
Eric, we thank you for your recent visit and appreciate your feedback! We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!