Freddy's Frozen Custard & Steakburgers
🍽️ Restaurants · Victorville
total experiences
replied on google
Most reported issues
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Experiences
The steak burger bowl lacked ingredients and quality.
Business reply on Google
Please tell us more about your visit via our secure site https://ffcsb.us/contact-form so we can reach out and get in touch!
The hotdog was served cold twice and the fries were incorrect.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
The food portion size does not justify the price paid.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
The restaurant frequently forgets items in orders and does not answer phones.
Business reply on Google
We regret that you had a disappointing experience with us and are glad you brought this to our attention. Order accuracy is of the utmost importance to us. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
customer experienced sudden illness after eating at the restaurant
Business reply on Google
Food quality and the safety of our guests is our top priority. Please send us your contact information securely via our website at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group ASAP.
Excessive wait time at drive thru due to inattentive staff.
Business reply on Google
We are very sorry if your experience was disappointing in any way, and have forwarded your comments to the local Franchise Group. Please take a moment to send us your contact information securely via our website at https://ffcsb.us/contact-form.
The food quality does not justify the high price point.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
The restaurant tables and dining area are consistently dirty.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please visit our secure site at https://ffcsb.us/contact-form so we can put you in touch with the local Franchise Group.
Manager displayed a rude and cold attitude toward the customer.
Business reply on Google
We’re sorry to hear your experience was not top-notch! We would like to hear more about your visit. Please send us your contact info via our site https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
The restaurant provided the incorrect order and served cold, hard fries.
Business reply on Google
We are so sorry to hear you had an unpleasant experience. Nothing you described in your review is acceptable to us, and we would love to have the opportunity to talk to you further. Please contact us at https://ffcsb.us/nr so we can put you in touch with a Regional Manager.
Customer found a long hair inside their sandwich
Business reply on Google
We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
Poor food quality and unmixed ingredients served despite staff awareness.
Business reply on Google
Hi, we appreciate your recent visit and value your feedback! We sincerely apologize if the quality of food you received was not up to our standards, and have shared your comments with the management team. Our local Franchise Group would love to talk to you about your experience. Please send us your contact information at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Rude staff and missing items from the order.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
Staff member was rude and inattentive during the ordering process.
Business reply on Google
Hi, we are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
Evening service is poor and custard is served melted or sloppy.
Business reply on Google
Thank you for your feedback. We'd like a chance to discuss your visit. Please send details about your experience via our site https://ffcsb.us/nr so we can reach out!
Long wait times and poor food quality at drive-thru
Business reply on Google
We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more about your experience!
The food portion size was significantly smaller than expected.
Business reply on Google
Thank you for your recent visit and appreciate your feedback! We are very sorry if your experience was disappointing in any way and have forwarded your comments to the local Franchise Group for their immediate attention. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at https://ffcsb.us/nr.
Poor food quality, missing menu items, and lack of restaurant cleanliness.
Business reply on Google
We are very sorry your experience was disappointing, and what you describe is certainly not the experience we strive to provide every guest. Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group. They will want to hear more!
Business refused to provide food despite proof of payment.
Business reply on Google
Please submit your contact info via our secure site http://freddysusa.com/connect so we can reach out and get in touch!
The frozen custard did not meet quality expectations.
Business reply on Google
Kara, we appreciate your recent visit to Freddy's and value your feedback! We sincerely apologize if the quality of food you received was not up to Freddy's standards and have shared your comments with the local management team. Please send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience!