Frontier

Flight delayed then cancelled, with poor rebooking options

Airline cancelled flight, stranded passengers without rebooking or hotel credit

Airline staff unavailable to help locate missing luggage after midnight landing

Airline abandoned family, no hotel, no baggage, missed flights

Worst customer service at the airport counter

Missed flight due to lack of shuttle information and unhelpful staff

Staff charged for car seat and gave fake name

Staff member was disrespectful and aggressive towards passengers

Flight delays, cancellations, and rude staff caused awful experience

Flight delayed four hours, rude flight attendants, stuck on plane after landing.

Airline denied boarding despite early arrival for domestic flight

Flights are consistently delayed by an hour or two.

Airline lost car seat and stroller, unhelpful staff

Airline staff discriminated against passengers and demanded excessive bag fees

Paid for a broken seat and was forced to move to a worse seat

Flight delayed over 3 hours; purchased disruption protection is useless

Flight delayed and canceled, causing significant travel disruption

Airline overbooked flight and removed customer despite available seats

Airline stranded customer, denied food/hotel, and staff were abusive.

Ticket counter staff refused to help a customer in distress