Get Connected Cellular and Phone Repair
📡 Internet & Cable · Chicago
total experiences
replied on google
Most reported issues
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Experiences
The phone screen replacement was performed incorrectly.
Business reply on Google
Hi Lorenzo, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we take your concerns seriously. We would like the opportunity to make this right. Please reach out to us directly at your earliest convenience so we can review the issue with your device and work toward a proper resolution. Thank you for your feedback.
The iPad screen repair is defective and causes device malfunction.
Store attempted to scam customer by selling a used SIM card.
Business reply on Google
Hi K.P., we appreciate your feedback. For clarity, our standard SIM and activation fee is $25, but we only charged $10 and did not add tax as a courtesy. We also advised beforehand that it may not be worth proceeding since the phone could not be used without the passcode, and offered to assist with a reset for $10 instead of the normal $25. In addition, we even contacted your carrier on your behalf and spent over 30 minutes on the phone to ensure your number was transferred to the new SIM. We're sorry to hear you left dissatisfied, as our goal is always to treat customers fairly and provide honest service.
Camera stopped working after a screen repair service.
Poor quality replacement parts and short warranty period provided for repairs.
Purchased iPhone has non-functional face ID and camera features.
Staff member abruptly hung up during a phone inquiry.
Business reply on Google
Sad to hear you had a bad experience with us over the phone. We would've rather you came to the store, It's very difficult for us to discuss repairs that way. My name is Frank and I'm the store manager, I'd be happy to help and answer any questions