Glazer's Camera
💻 Tech Services · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Camera sold with undisclosed fungus and damaged during repair service.
Inaccurate online inventory leads to cancelled orders and refunds.
The business provided an unsatisfactory and opaque trade-in valuation process.
Staff members were rude and aggressive during a phone inquiry.
Customer received defective camera and experienced poor repair quality
Employees are rude and appear annoyed when asked for assistance.
Business reply on Google
We're sorry to read this and to hear that you felt our team was rude and annoyed when you asked for help. That is not the experience we want anyone to have at Glazer’s, and we take this kind of feedback seriously. We’re committed to being welcoming, patient, and supportive, and clearly we missed the mark during your visit. If you’d be willing to share more details about when you came in and what happened, I’d really appreciate the chance to look into it and follow up with our staff. You can reach me directly at 206-624-1100 Rebecca co-owner
Store refused a return after initially agreeing to process it.
The customer experienced poor service and high product costs.
Business reply on Google
Jordan – We’re very sorry for the experience you had in our store recently. Your feedback is incredibly important to us, and if you’re open to it, we’d appreciate the opportunity to better understand what happened so we can improve. We are committed to keeping a well-stocked store, but even more importantly, to staffing it with professional, knowledgeable, and courteous team members. It’s clear we fell short for you, and we’d welcome the chance to talk further. Rebecca Kaplan co-owner 206-624-1100
Long film processing wait times and rude customer service.
Staff member was condescending and unhelpful regarding camera settings.
Staff failed to provide information and sold reserved camera lens.
Repair estimate for camera is significantly higher than market value
Business reply on Google
Thanks for your feedback. We understand it can be frustrating to deal with recurring issues on a camera. Our quote was based on a thorough evaluation of your Olympus XA and reflected the work necessary to fully resolve the shutter and film transport issues. It’s not uncommon to see differences in pricing, especially when the scope of work becomes more involved and in this case, several repair issues to ensure long-term reliability. We outline our turnaround time for estimates and always provide quotes before proceeding. We’re also happy to walk through the assessment and pricing in more detail to clarify the scope of work and how our rates apply to our repair services. – The Glazer’s Camera Team
pre-ordered product payment accepted then order cancelled without explanation
Staff engaged in aggressive behavior and refused to process product returns.
staff denied pickup order based on alleged racial bias
Business reply on Google
Kasi - At Glazer’s, we take great pride in treating all of our customers with respect and dignity. For the security of our customers, we have clear policies in place for online order pickups, including checking ID and requiring written authorization for third-party pickups. These guidelines are applied equitably and consistently to protect everyone. It sounds like you might be describing an interaction you observed. If you’ve experienced or witnessed something outside of this policy that you would like to discuss, I would be happy to talk further. Please feel free to reach out to me at 206-624-1100 ext. 1039. Thank you, Rebecca
Customer received defective products and experienced unhelpful, arrogant staff service.
The business provided an inaccurate repair estimate for a functional camera.
Business reply on Google
We take our customer feedback seriously. If you would like to reach out to our Sales Manager we would gladly discuss this issue with you. We do not scam, we assume this is a miscommunication on our part. We would like to make this right, please reach out to us at info@glazerscamera.com.
Repair department failed to diagnose lens issue or return customer calls.
Inaccurate online inventory and unhelpful, elitist staff behavior.
Employee allegedly purchased item after confirming availability, then ignored follow-up…