Goodyear Auto Service
🚗 Auto & Repair · Baton Rouge
total experiences
replied on google
Most reported issues
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Experiences
excessive wait time and rude staff behavior
Business reply on Google
Thank you, Gabriel, for sharing your experience with us. We sincerely apologize for the inconvenience and the way you were treated during your visit. Please know that we are addressing this situation to ensure a better experience for all our customers in the future. Please contact us at 1-800-321-2136, we are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
Staff was unhelpful and actively discouraged the customer from seeking service.
Business reply on Google
Dear Dante, Thank you for taking the time to share your experience with us. We sincerely apologize for the lack of service and attention you received during your visit to our Goodyear Auto Service location. Your feedback is invaluable, and it is clear that we did not meet the standards of service we strive to provide to our customers. We are committed to addressing this issue internally to ensure that our team is better equipped to assist our customers with the care and professionalism they deserve. Your experience is not reflective of the service we aim to deliver, and we regret any inconvenience this may have caused you. If you are open to it, we would appreciate the opportunity to discuss this matter further and hopefully regain your trust. Please feel free to contact us directly at your convenience at 1-800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
Brake pads failed prematurely despite the advertised lifetime warranty.
Shop refused to install customer-provided tire sensors.
Staff exhibited rude and unprofessional behavior toward a customer.
Business reply on Google
Thank you for reaching out to us, Derek. We are sorry to hear that you did not have a great experience with us during your most recent visit and that this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. We would like to speak to you directly about your recent visit with us that we may determine the next best steps in resolving this matter for you. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!
Manager was rude and unprofessional regarding online scheduling and payment methods.
Business reply on Google
Thank you for reaching out to us, Richard. We are sorry to hear that you did not have a great experience with us during your most recent visit and that you're this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any further questions or concerns, you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Staff member was rude and dismissive during a price inquiry.
Business reply on Google
Thank you for sharing your recent experience with us, Sammy. We are not happy to hear that you feel that way. We always want your travel with us to go smoothly. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Staff damaged tire and failed to properly inflate the spare tire.
Technician failed to inspect brakes and provided false information about condition.
Employee caught searching through customer vehicle console and stealing coins
Staff provided poor service and unprofessional conduct regarding tire installation.
Technicians failed to rotate tires, lied about service, and left car messy.
Business reply on Google
Thank you for bringing this to our attention. We’d like to hear more from you. Please contact us at 800-321-2136 to further discuss your experience.
Repeated failure to honor scheduled tire rotation appointments
Vehicle was not serviced after an hour of waiting
Service was not completed and staff were difficult regarding cash payment.
The business provided inaccurate wait time estimates and delayed vehicle service.
Incomplete tire services and physical damage caused to the customer's truck.
Lack of communication regarding parts availability and poor customer service.
poor workmanship, missing vehicle parts, and unprofessional staff behavior.
The shop provided dishonest vehicle repair recommendations to inflate service costs.