Goodyear Commercial Tire & Service
π Auto & Repair Β· Clarksville
total experiences
replied on google
Most reported issues
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Experiences
The business fails to ensure customer satisfaction with their service.
failure to provide promised rebates and communicate necessary brake repairs
employee stole aluminum rims from the customer vehicle
Goodyear refused to patch a tire that another shop repaired.
Manager was rude and smoked cigarettes inside the waiting area.
Customer reports being overcharged for services based on gender
Business reply on Google
Hello PS L, Please contact us through our survey on our website: https://www.rabentire.com/reviews/raben-review/. Would like to make sure was exactly the same service for each of the visits - oil type, etc. This will provide us additional information so a company supervisor can contact you if you wish.
Rude staff and poor communication regarding vehicle service delays.
Business reply on Google
Hello shelby harper, Raben Tire strives to give every customer a great experience. Please contact us through our survey on our website: https://www.rabentire.com/reviews/raben-review/. This will provide us additional information so a company supervisor can contact you to discuss this service visit. We apologize for the negative experience and hope to earn your business again.
Long wait time for a scheduled alignment appointment
Business reply on Google
Hello Daniel Ketron, Raben Tire strives to give every customer a great experience. Please contact us through our survey on our website: https://www.rabentire.com/reviews/raben-review/. This will provide us additional information so a company supervisor can contact you if you wish. Hope to earn your business back.
The final bill was significantly higher than the initial price quote.
Business reply on Google
Hello. Raben Tire strives to give every customer a great experience. Please contact us through our survey on our website: https://www.rabentire.com/reviews/raben-review/. This will provide us additional information so a company supervisor can contact you if you wish.
Unexpected price increase and missing hardware after vehicle service
Business reply on Google
Thanks Austin Szymanski for the 5 Star Review! Raben Tire - Clarksville Tennessee appreciates your visit. We are proud to have provided you with great service. Glad we could get you back on the road promptly and answer any questions you had. See you again when needed!
Staff member hung up on the customer during a phone call.
Business reply on Google
Hello dalton mulcahy, Raben Tire strives to give every customer a great experience. Please contact us through our survey on our website: https://www.rabentire.com/reviews/raben-review/. This will provide us additional information so a company supervisor can contact you if you wish.
Unexpected charges for tire rotation services previously considered free
Business reply on Google
Hello Ken Adkins, we apologize for the misunderstanding on service offerings. Tire balance is most often a separate service item from most retailers. Raben Tire strives to give every customer a great experience. Please contact us through our survey on our website: https://www.rabentire.com/reviews/raben-review/. This will provide us additional information so a company supervisor can contact you if you wish. Again, we apologize for the misunderstanding.
Technician failed to reconnect spark plug causing vehicle to stall
Business reply on Google
Hello Traci Μs Little Wee Man, Raben Tire strives to give every customer a great experience. Please send us additional comments through our survey on our website: https://www.rabentire.com/reviews/raben-review/. This will provide us additional information so a company supervisor can contact you if you wish.
Trailer tires experienced rapid tread separation and failure during use.
Business reply on Google
Hi Tim, the store manager has been trying to find your invoice so he can contact you but can't seem to be able to find it. Would you please call the store and ask for him or fill out this survey with additional comments so we can better understand the problem? - www.rabentire.com/reviews/raben-review. We hope to resolve your issue and serve you again in the future. -Raben Tire
Technicians failed to correctly install tire sensors during a tire mounting.
Technician damaged wheel center cap and manager was rude.
Business reply on Google
Hello, We pride ourselves in excellent customer service and value our customers. Raben Tire strives every day to give every customer a great experience. Please send us your contact information through our survey on our website: http://www.rabentire.com/catalog/autotires/Survey. This will provide us additional information so a company supervisor can contact you if you wish. We hope to resolve your issue. β Raben Tire
Brakes remain faulty and steering shakes after paid repair service.
Business reply on Google
Hello Jo, we pride ourselves in excellent customer service. Please send us your contact information through our survey on our website: http://www.rabentire.com/catalog/autotires/Survey so a company supervisor can contact you to discuss this visit. We value our customers and hope to hear from you. - Raben Tire
Staff damaged wheels during tire mounting and balancing process.
Business reply on Google
Hello, we pride ourselves in excellent customer service & quality work. Please send us your contact information through our survey on our website: http://www.rabentire.com/catalog/autotires/Survey so a company supervisor can contact you to discuss this visit. We value our customers and hope to hear from you. - Raben Tire
Technicians misdiagnosed electrical issue and performed unnecessary brake repairs.
Business reply on Google
Hi Isaiah, we pride ourselves in excellent customer service and quality repair. Please send us your contact information through our survey on our website: http://www.rabentire.com/catalog/autotires/Survey so a company supervisor can contact you to discuss this visit. We value our customers and hope to hear from you. - Raben Tire
Mechanics damaged the window control panel and refused to repair it.