Goodyear Auto Service
🚗 Auto & Repair · Columbia
total experiences
replied on google
Most reported issues
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Experiences
business added unauthorized and undisclosed charges to the final bill
Mechanic performed unauthorized repairs and installed incorrect tires on the truck.
The vehicle service was delayed by three hours past the appointment.
mandatory diagnostic fee charged despite customer identifying the vehicle issue
Business reply on Google
We offer you our sincerest apologies that this matter took place during your recent visit with us. We know your time is very important and we're not happy to hear your travel plans were disrupted. Please know that we will continue to work on providing great service. We hope you give us another chance to show you we can do better. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Stereo became non-functional after vehicle starter repair service
Business reply on Google
Thank you for reaching out to us, Sean . We are sorry to hear that this matter was not resolved for you during your recent visit with us. I understand that our customers satisfaction and trust is our main priority, and we apologize if that is not what you received. We would like to know more from you about this matter and your recent visit. Can you please contact us at 1-800-321-2136? We would like to determine what options are available to you at this time. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Vehicle sustained damage during tire repair and manager refused corporate contact…
Business reply on Google
We apologize for the delay, Jennifer. We appreciate you reaching out to us about this matter. We are very sorry to see that this has happened. We understand that you are experiencing difficulties with the condition of your vehicle after a recent service. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136 so that we may start a claim for you? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We apologize for any inconvenience this may have caused you. Thank you!
Staff member was rude and unhelpful during a price inquiry.
Mechanic provided incorrect information regarding the scope of vehicle inspections.
Business reply on Google
Thank you for bringing this matter to our attention, DeAnna. We offer you our sincerest apology that this matter took place during your recent visit with us. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We would like to determine what options are available to you at this time. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Staff refused to perform requested vehicle air conditioning repairs.
repeated failure to resolve mechanical issues and improper part installation
Business reply on Google
We appreciate you reaching out to us about this matter. We are sorry to see that this has happened. We understand that you are experiencing difficulties with the condition of your Vehicle. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We apologize for any inconvenience this may have caused you. Thank you!
Technicians failed to inspect coolant leak causing vehicle smoke
Technician failed to repair the leaking tire as requested.
Business reply on Google
Thank you for reaching out to us, Vonda. We are sorry to hear that this has happened. We try to make sure that every one of our customers is satisfied. We would like to know more about your recent visit with us. Can you please give us a call at 1-800-321-2136 Ext 5. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience that this may have caused you. Thank you!
Repair shop failed to source parts causing significant customer delays
Business reply on Google
Thank you Sheila, for letting us know what happened. We offer you our sincerest apologies. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? Ext 5. We are available Monday through Friday between the hours of 9:00 am and 5:30 pm EST. We would like to determine what options are available to you at this time. We have started a claim for you and that number is 1685027. Please have this number in hand when you contact us. We apologize for any inconvenience this may have caused you. Thank you!
Technician falsely claimed a tire could not be repaired.
Business reply on Google
Thank you for reaching out to us, Phil. We are are sorry to here that this has happened to you. We would like to hear more you about your recent visit. Can you please call us at 1-800-321-2136? Ext 5. We are available between the hours of 9 AM and 5 PM EST Monday through Friday.
Manager was unprofessional and aggressive regarding directional rim installation.
Incompetent repairs and misdiagnosis of vehicle air conditioning system
Business reply on Google
Thank you for reaching out to us, Ryan. We are sorry that you were not satisfied with your experience at our location. However, we are glad to hear that our Customer Service Department was able to assist you in resolving the issue. Again, we apologize for any inconvenience you experienced and we appreciate your feedback.
Long wait time for scheduled oil change service
Business reply on Google
Thank you for the feedback, Neal. We understand that your time is valuable and we apologize for the wait. We hope you give us another chance to show you we can do better.
Staff lied about tire damage to upsell an unnecessary replacement.
Business lied about tire repairability to upsell a new tire.
Excessive wait times and failure to perform prepaid alignment services.