Goodyear Auto Service
🚗 Auto & Repair · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Staff was unhelpful and refused to service the vehicle promptly.
Business reply on Google
Thank you for writing to us, Amy. We are sorry to hear that you didn't have a great experience during your recent visit. We always want your travel with us to go smoothly. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Staff member questioned customer regarding handicap parking permit
Business reply on Google
Thank you, Michael, for sharing your experience with us. We sincerely apologize for the way you were treated and understand how important it is to approach such matters with sensitivity and respect. Your feedback is invaluable, and we will address this with our team to ensure it doesn't happen again. We would also like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!
excessive labor charges and misleading pricing for routine maintenance services
Business reply on Google
We are sorry to hear that you feel that way, Shannon. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We are sorry to hear that you are not satisfied with pricing. Please Know that costs are estimates and may vary based on tax, disposal, installation fees, etc. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 9:00 am and 6:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Staff member was rude and condescending to the customer
Business performed and charged for unnecessary vehicle repairs and tire replacements.
Business reply on Google
Hello, Lu. Thank you for sharing your visit with us. We are sorry to hear that you feel that way, . We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
The business charges a diagnostic fee even when the problem is identified.
Business reply on Google
Thank you for reaching out to us. We are sorry to hear that you feel that way, King. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
High pricing and inconvenient scheduling for oil change services.
Business reply on Google
Thank you for reaching out to us, Fan. We are sorry to hear that you did not have a great experience with us during your most recent visit and that this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Unnecessary tire replacement attempt and unauthorized price increase for oil change.
Business reply on Google
Thank you for reaching out to us, Andrea. We are sorry to hear that you did not have a great experience with us during your most recent visit and that this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Technician broke the tire key and performed unauthorized expensive oil change.
Business reply on Google
Thank you for reaching out to us about this matter, Jacob. We are sorry to hear that your key was broken during your recent visit with us. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Incomplete repairs and dangerous installation of brake pads
Business reply on Google
Thank you for bringing this matter to our attention, Will. We are sorry to see that this has happened. We understand that you are experiencing difficulties with the condition of your Tires and vehicle. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136 ext 5? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We have started a claim for you and that number is 1794635. Please have this number in hand when you contact us. We apologize for any inconvenience this may have caused you. Thank you!
Staff member was rude and condescending to the customer.
Business reply on Google
We offer you our sincerest apologies that this has happened, Tina. We are sorry to hear that you did not have a great experience. We always want your travel with us to go smoothly. We understand that having a friendly and dependable staff makes for a great experience and we apologize for anything less. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? Ext 5. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We apologize for any inconvenience this may have caused you. Thank you!
The business failed to honor a scheduled tire installation appointment.
Business reply on Google
We know your time is very important and we're not happy to hear your travel plans were disrupted, Angelo. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that customer service is our number one priority and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:00 am and 4:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
The shop failed to reattach the front grill after tire service.
poor communication and excessive pricing for basic vehicle maintenance
Business refused to perform requested oil change and tire rotation services.
The business provided the incorrect tire sizes for the vehicle.
Technicians performed improper tire repair and attempted unnecessary upselling.