Goodyear Auto Service
🚗 Auto & Repair · Corpus Christi
total experiences
replied on google
Most reported issues
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Experiences
Technicians failed to properly diagnose and address brake issues.
Business reply on Google
Thank you, Lisa, for sharing your feedback with us. We're sorry to hear about your experience and understand your frustration. We take your concerns seriously and would like to address them; feel free to reach out to us directly so we can assist further. Please contact us at 1-800-321-2136, we are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
Staff refused to remove a stuck boat tire rim.
Business reply on Google
Thank you, Alda, for sharing your experience with us. We apologize for the inconvenience you faced with your boat tire rim and understand your frustration. Your feedback is important, and we will address this with our team to improve our service. If you have any other questions or concerns about your recent visit, please feel free to contact us directly at 1-800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
customer waited two hours for a simple tire inspection
The shop refused to repair a water pump damaged by their radiator.
Business reply on Google
Hello, Angie. We are very sorry to hear that we didn't meet your needs doing your recent visit with us. We are not happy to hear that this matter was not resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit and determine what options are available at this time. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Lack of communication regarding construction and limited parking availability.
Business reply on Google
We are sorry to hear that we'd kept you waiting, Sarah. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Staff provided unprofessional service and failed to repair flat tires.
Business reply on Google
Thank you for reaching out to us, Benny. We are sorry to hear that you did not have a great experience with us during your most recent visit and that this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We hope you give us another chance to show you we can do better. We would like to speak to you directly about your recent visit with us s that we may determine the next best steps in resolving this matter for you. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!
Inconsistent service availability and conflicting instructions between two locations.
Business reply on Google
Thank you for reaching out to us, Nathan. We are sorry to hear that you did not have a great experience with us during your most recent visit and that you're this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any further questions or concerns, you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Customer experienced excessive wait time for a single tire replacement.
Business reply on Google
We are sorry to hear that this has happened. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:00 am and 4:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Goodyear tire prices were significantly higher than a competitor's pricing.
Business reply on Google
Hello, David. We are sorry to hear that you feel that way. We are sorry to hear that you were not satisfied with pricing. We understand your concern about price. Please Know that costs are estimates and may vary based on tax, disposal, installation fees, etc. We would like to address any pricing concerns or questions that you may have. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that customer service is our number one priority and we apologize if that is not what you received. Can you please call us at 1-800-321-2136? EXT 5 as we would like to determine what options are available to you at this time. We are available between the hours of 8:00 am and 4:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
staff refused service and exhibited rude behavior toward the customer
Business reply on Google
Thank you for writing to us, Requerio. We are sorry to hear that this has happened. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that customer service is our number one priority and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:00 am and 4:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
The business provided a false quote for unnecessary vehicle repairs.
Business reply on Google
HI, Chancellor! We thank you for taking the time to share your honest feedback with us. Please know we will continue to work to provide a positive service experience. We hope you will give us a call to further discuss your experience at our location. You can reach us at 1-800-321-2136 ext 5 between the hours of 9:00 am and 5:00 pm EST Monday through Friday. Here is your claim number: 1710312.
The business falsely claims tires need replacement to increase sales.
Business reply on Google
Thank you for writing to us, Ciro. We are sorry to hear that you feel that way. Please know that customer service is our number priority and we apologize if that is not what you experienced. We would like to hear more you about your recent visit. Can you please call us at 1-800-321-2136? Ext 5. We are available between the hours of 8:30 am and 5:45 pm EST Monday through Friday.
Staff denied service after providing inaccurate wait time estimates.
Business reply on Google
We are sorry Dave, can you give us a call to discuss what happened at the store? We’d like to investigate. You can reach us at 800-321-2136 and your file number is 1646672.
Long wait time and poor communication from staff regarding hearing disability.
Staff refused state inspection despite prior confirmation and posted business hours.
Improper tire installation and unresolved vehicle vibration issues
Business reply on Google
We appreciate you taking the time to share your experience, James. Please contact us at 800-321-2136 to discuss your visit. We have already created a file number for you to use when you call: 1608877.
Six hour wait for tire service without timely communication
Business reply on Google
We appreciate you taking the time to share your experience, Victoria. We apologize for any inconvenience that this may have caused you. Please contact us at 800-321-2136 to further discuss your visit. Your file number is 1606733. Please have it handy when you call.
The service quote for tire mounting was excessively high.
excessive wait times and failure to perform simple maintenance
Long wait times despite having a scheduled appointment