Goodyear Auto Service
🚗 Auto & Repair · Savannah
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Online booking system errors and staff refusal to honor payments
Business reply on Google
Thank you, Cassidy, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your recent visit. Your feedback is invaluable, and we will address these issues with our team to improve our service. Please contact us at 1-800-321-2136, we are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
The business attempted to overcharge for tire installation services.
Business reply on Google
Thank you, Eric, for sharing your experience with us. We apologize for any confusion regarding the pricing for mounting and balancing your tires. We value your feedback and will look into this matter to ensure clarity and consistency in our pricing. Please contact us at 1-800-321-2136, we are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
The business failed to patch a tire and refused a refund.
Business reply on Google
We appreciate you sharing your concerns and feedback with us, Courtney. We are sorry to hear you are not 100% satisfied with the service done to your vehicle. Please know that having an honest and dependable team makes for a great experience for our customers and we apologize if we fall short in that promise. We would like to speak to you directly so we can determine what options are available to you. You can reach us directly at 800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!
Customer was overcharged for unnecessary diagnostic work and experienced poor service.
Business reply on Google
Thank you for reaching out to us, Kenna. We are sorry to hear that this matter was not resolved for you during your recent visit with us. I understand that our customers satisfaction and trust is our main priority, and we apologize if that is not what you received. We would like to know more from you about this matter and your recent visit. Can you please contact us at 1-800-321-2136? We would like to determine what options are available to you at this time. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
The business could not provide immediate tire repair services.
Business reply on Google
Hi, Erika. Feedback from our customers is always appreciated. Please give us a call at 1-800-321-2136 ext 5 as we would like to hear more about your encounter with our location. We are available between the hours of 9 am and 5 pm EST Monday through Friday.
long wait time despite having a scheduled appointment
Business reply on Google
We apologize for the long wait, John . We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Staff was rude and failed to honor an online appointment booking.
Business reply on Google
We are sorry to hear that we'd kept you waiting, Faith. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Incomplete repairs and fraudulent charges for services not performed.
Business reply on Google
Thank you for writing to us,Mark We are sorry to hear that we didn't meet your expectations during your recent visit. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Long wait times despite having a scheduled appointment
Business reply on Google
We apologize for the long wait, Scott. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:00 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Staff refused to repair a tire that was potentially fixable.
The business charged significantly higher prices than other local shops.
Business reply on Google
Hello, Pratt. We are sorry to hear that you feel that way. We are sorry to hear that you were not satisfied with pricing. We understand your concern about price. Please Know that costs are estimates and may vary based on tax, disposal, installation fees, etc. We would like to address any pricing concerns or questions that you may have. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that customer service is our number one priority and we apologize if that is not what you received. We would like to hear more from you about your recent visit. Can you please call us at 1-800-321-2136? We are available between the hours of 8:00 am and 4:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
The business overcharged for a simple headlight replacement service.
Business reply on Google
Hello, Kristi . We are sorry to hear that you feel that way. We are sorry to hear that you were not satisfied with pricing. We understand your concern about price. Please Know that costs are estimates and may vary based on tax, disposal, installation fees, etc. We would like to address any pricing concerns or questions that you may have. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that customer service is our number one priority and we apologize if that is not what you received. We would like to hear more from you about your recent visit. Can you please call us at 1-800-321-2136? We are available between the hours of 8:00 am and 4:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
business attempted to upsell unnecessary tire replacements
The business refused to honor the lower online advertised tire price.
Business reply on Google
We are sorry to hear that you feel that way, Giotis. We always want your travel with us to go smoothly. We understand that having a friendly and dependable staff makes for a great experience and we apologize for anything less. We would like to hear more from you about your recent visit. Can you please call us at 1-800-321-2136? Ext 5. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you
Staff refused service despite availability and lack of current customers.
Business reply on Google
Tami, We appreciate your honest feedback. We are sorry to hear that this has happened. Please know that customer service is our number one priority and we apologize for anything less. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly and dependable staff makes for a better experience for our customers and will continue to work on providing great service. We would like to know more about your recent visit with us. Can you please give us a call at 1-800-321-2136 Ext 5. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience that this may have caused you. Thank you!
Inconsistent pricing and liability policy regarding potential damage to vehicle parts.
Business reply on Google
Thank you for your honest feedback, Ann. We understand that having a friendly and dependable staff makes for a better experience for our customers and we are sorry to hear that is not what you experienced. Please feel free to contact us at 800-321-2136 to share more details about your visit. Your file number is 1652817.
excessive wait times and misleading repair estimates for tire service
Business reply on Google
We don't like hearing that we've upset you, Ela. We offer you our sincerest apologies for the wait time. Please share your comments with our customer service team at 800-321-2136. Your file number is 1651697.
The business charged more than the initial quoted price for repairs.
poor appointment management and disorganized service communication
Staff attempted to upsell unnecessary services and misrepresented vehicle requirements.
Business reply on Google
We are so sorry to hear that. We want you to have a great experience every time you visit our location. We understand that having a friendly and dependable staff makes for a better experience for our customers and we hope you will contact us at 800-321-2136 to discuss your visit further.