Goodyear Auto Service
🚗 Auto & Repair · Waipahu
total experiences
replied on google
Most reported issues
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Experiences
Business refused service before the posted closing time.
Business reply on Google
Thank you, Albert, for sharing your experience with us. We're sorry to hear about the inconvenience you faced with your tire repair. We appreciate your feedback and will address this with our team to ensure we meet our service hours and your expectations in the future. Please contact us at 1-800-321-2136, we are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
Technicians attempted to overcharge for unnecessary repairs and misrepresented vehicle…
Business reply on Google
Thank you, Max, for sharing your experience with us. We are truly sorry to hear about your recent visit and the concerns you raised regarding our service. Please know that we take feedback seriously and will be looking into this matter to ensure it is addressed appropriately. Can you please contact us at 1-800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
Front desk staff provided disrespectful and unhelpful customer service over phone.
Business reply on Google
Thank you, Dan, for sharing your experience with us. We sincerely apologize for the inconvenience you faced and understand the importance of clear communication, especially regarding vehicle safety. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Staff refused to mount tire and charged for service not performed.
Business reply on Google
Thank you for bringing this matter to our attention. We are sorry to hear that this matter took place during your recent visit with us. We are sorry to hear that you were treated in this matter by our staff. Please know that safety and wellbeing is our main priority. We also understand that having a friendly, honest and respectful team makes for a great customer experience and we apologize that's not what you received during your visit with us. We hope you can give us another chance to show you we can do better. If you would like to file a store or employee complaint you can do so by contacting our Goodyear consumer care center directly at 800-321-2136. We are available M-F from 8:30am-5pm EST. We sincerely apologize or any inconvenience this may have caused you. Thank you!
Appointment canceled without notification and staff was rude.
The shop performed an improper oil change and maintenance service.
Business reply on Google
Thank you for reaching out to us. We are sorry to hear that you did not have a great experience with us during your most recent visit. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any other questions or concerns about your recent visit, please feel free to contact us directly at 1-800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
tires were not balanced correctly and alignment service was not performed
Technicians failed to repair the light bulb after charging diagnostic fees.
Business reply on Google
Thank you for reaching out to us, Xiaohui. We are sorry to hear that you did not have a great experience with us during your most recent visit and that you're this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. Can you please contact us at 1-800-321-2136 so that we can determine what options are available to you at this time and get this matter resolved? We hope you give us another chance to show you we can do better. We apologize for any inconvenience this may have cause you. Thank you!
Excessive pricing for brake service and long wait times.
Staff attempted unauthorized fees and performed improper battery installation.
Business reply on Google
Thank you for reaching out to us, Vanemar. We are sorry to hear that you did not have a great experience with us during your most recent visit and that you're this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We would like to determine what options are available to you at this time. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Staff member was condescending and unprofessional regarding tire installation services.
Business reply on Google
Hello, Jenelle. We are very sorry to hear that we didn't meet your needs doing your recent visit with us. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We would like to determine what options are available to you at this time. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Long wait times due to insufficient service staff at the counter.
Business reply on Google
We are sorry to hear that we'd kept you waiting, Patrick. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Staff provided inconsistent safety assessments regarding tire repair.
Business reply on Google
We appreciate you reaching out to us about this matter, JR. We are sorry to see that this has happened. We understand that you are experiencing difficulties with the condition of your Tires. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136 ext 5? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We apologize for any inconvenience this may have caused you. Thank you!
Technicians failed to perform the requested alignment and wasted customer time.
Business reply on Google
Hello, Garrett. We are sorry to hear that we did not meet your expectations. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:00 am and 4:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!
The customer experienced a two hour wait for an oil change.
Business reply on Google
Thank you for sharing your feedback with us, Brian . We apologize for the wait time. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We do realize that time is of importance and we are diligently working to improve this issue. If you have any additional questions or concerns can you please contact us directly at 1-800-321-2136? Ext 5. We are available Monday through Friday between the hours of 8:00 am and 4:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!
Excessive upcharging and long wait times for scheduled service.
Excessive wait times, unexpected price increase, and new vehicle warning light.
Business reply on Google
Thank you for letting us know what happened, Leona. We are sorry to hear that this has happened. We would like to hear more from you about your recent visit. Can you please give us a call at 1-800-321-2136? Ext 5. We are available between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We apologize for any inconvenience this may have caused.
Staff failed to diagnose or repair the vehicle noise issue.
Business reply on Google
Thank you for your honest feedback, Sharon. We are sorry to hear you were not happy with your experience. We understand that having a friendly and dependable staff makes for a better experience for our customers and will continue to work on providing great service. Please give our customer service team a call at 800-321-2136 to discuss your visit. Your claim number is 1646693.
Incorrect tires installed causing vehicle malfunction and safety issues
Long wait time and improper oil level after scheduled service