Goodyear Auto Service
🚗 Auto & Repair · Washington
total experiences
replied on google
Most reported issues
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Experiences
Customer experienced discriminatory service and poor management response regarding tire…
unauthorized cabin air filter replacement and excessive charge
Business reply on Google
Thank you, Scott, for sharing your colleague's experience with us. We sincerely apologize for the inconvenience and frustration caused by the unauthorized service. Please encourage your colleague to reach out to us directly so we can address this matter and ensure it is resolved appropriately. Please contact us at 1-800-321-2136, we are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
Improper oil filter installation and unprofessional staff behavior
Business reply on Google
Thank you, Nicole, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your visit. Your feedback is important, and we will address this matter with our team to ensure better service in the future. Please contact us at 1-800-321-2136, we are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
Poor alignment and failure to perform paid vehicle maintenance services.
staff ignored customers and refused to provide service
Business reply on Google
Hello! I am sorry to hear that you didn't have a great with our Goodyear auto service representatives during your recent visit. We always want your travel with us to go smoothly. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
The shop failed to top off the oil during a service.
Business reply on Google
Thank you for reaching out to us. We are sorry to hear that you did not have a great experience with us during your most recent visit. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any other questions or concerns about your recent visit, please feel free to contact us directly at 1-800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
business charged for diagnostic services that were not performed
mechanics failed to diagnose and repair the vehicle noise issue
Business reply on Google
We appreciate you reaching out to us about this matter, Rashad. We are sorry to hear that this has happened. We understand that you are experiencing difficulties with the condition of your vehicle after a recent service. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We apologize for any inconvenience this may have caused you. Thank you!
Unprofessional staff behavior and excessive wait time for no service.
Business reply on Google
We apologize for the delay, Will. We are sorry to hear that this has happened. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that customer service is our number one priority and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? Ext 5. We are available Monday through Friday between the hours of 8:00 am and 4:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Appointment cancellations due to faulty air compressors at the shop.
Staff refused to repair a tire that another shop fixed easily.
Business reply on Google
Our apologies, Nicholas. Please give us a call at 800-321-2136 as we would like to know more about your visit to our store. Your file number is 1652253.
Technicians failed to identify and fix a simple blown fuse issue.
mechanics performed unnecessary repairs resulting in an excessive bill
Business reply on Google
We are so sorry to hear that, Terezia. We want you to have a great experience every time you visit our location. We hope you will contact us at 800-321-2136 to discuss your visit. Here is the file number to use when you call: 1609866.
The business falsely claimed a tire was unrepairable to sell replacements.
Business reply on Google
Thank you for bringing this to our attention. We’d like to hear more from you. Please contact us at 800-321-2136 to further discuss your experience. Please use this claim number when calling, 1593439.