H&R Block
🧰 Other Services · Colorado Springs
total experiences
replied on google
Most reported issues
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Experiences
Store manager failed to waive tax preparation fees as promised
Business reply on Google
Dear Brian, thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Staff member was rude and refused to provide tax services.
Business reply on Google
Hi Dominic, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Staff member was rude and unprofessional during a phone inquiry.
business failed to provide client with legal tax documents
Tax preparer provided incorrect information requiring a tax return amendment
Business reply on Google
We appreciate your feedback, Chester. It’s important to us that you have confidence in our Tax Professional’s knowledge and experience. If we can assist further, we are here to help. Please contact our support team at your convenience at 1-800-472-5625.
Business lost customer paperwork and failed to provide requested tax services.
Business reply on Google
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
System outage caused delays and poor communication from staff.
Business reply on Google
Daxton - Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Tax professional made calculation errors and failed to follow up.
Business reply on Google
Michael - thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help
Staff member was unprofessional and provided incorrect tax filing advice.