H&R Block
🧰 Other Services · Milwaukee
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and hung up on the customer
Business reply on Google
Hi Marlena, thank you for taking the time to share your feedback with us. We're disappointed to hear that you had a poor office experience. Ensuring a positive and hassle-free experience for our clients is a top priority, and we apologize for any inconvenience you may have encountered. We value your business and would like the opportunity to make things right. Please call us at 1-800-472-5625 so we can discuss your concerns and work towards a solution together.
Tax return filing error remains unresolved by tax professional
Business reply on Google
We appreciate your feedback, Ric. It’s important to us that you have confidence in our Tax Professional’s knowledge and experience. If we can assist further, we are here to help. Please contact our support team at your convenience at 1-800-472-5625.
Incompetent tax preparation and significant delays in service completion.
Business reply on Google
Hi Jade, thank you for sharing your feedback with us. We're sorry to hear that you encountered errors on your tax return. Providing accurate and reliable service is our priority, and we stand behind our work. Our Tax Professionals are ready to review your return and address any errors promptly. Please contact us at 1-800-472-5625 so we can schedule a time for a thorough review and ensure your satisfaction.
staff lack professional qualifications and charge excessive fees for tax services
Business reply on Google
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Loan approval process took longer than expected
The business is not answering incoming phone calls.
Business reply on Google
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
tax returns were delayed for three consecutive years
Business reply on Google
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
The service provided is considered too expensive by the customer.
Business reply on Google
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Tax preparer failed to identify eligible child care tax deductions.
Business reply on Google
Patricia, thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
unexpected increase in tax preparation fees without clear explanation
Business reply on Google
Winston - thank you for your feedback! Your voice is heard, and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
In-person tax preparation fees are higher than online services.
Business reply on Google
Kim - thank you for your feedback! Your voice is heard, and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.