H&R Block
🧰 Other Services · New York
total experiences
replied on google
Most reported issues
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Experiences
Tax professional error resulted in significant financial loss for the client.
Business reply on Google
Dear Jessica, thank you for your feedback regarding errors on your tax return. We apologize for any inconvenience this may have caused. Our commitment to accuracy is unwavering, and we stand behind our work. Our Tax Professionals are ready to review your return and address any errors promptly. Please call us at 1-800-472-5625 so we can schedule a time to assist you further and ensure your peace of mind.
Agent overcharged for services and made significant errors on tax forms.
Business reply on Google
Marcela, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Tax preparer made repeated errors and charged for corrections.
Tax preparer entered incorrect social security number and failed to communicate
Tax refund has not been received since April 2022
Business reply on Google
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Tax professional failed to complete filing by the deadline.
Business reply on Google
Steven - Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Tax professional failed to file returns and stopped responding to inquiries.
Business reply on Google
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Staff displayed unprofessional behavior and refused to provide tax assistance.
Business reply on Google
Jissel - Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Multiple appointment cancellations and unprofessional staff communication
Business reply on Google
Abe - Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
unresponsive communication and excessive wait times for tax services
Business reply on Google
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Unhelpful and rude customer service representative over the phone.
Business reply on Google
Jasmine - Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
The business lost the customer's W2 tax form.
Business reply on Google
Thank you for your feedback, Sam. We stand behind our work and ensure that every client who files with us receives the H&R Block Guarantee. Our Tax Professionals are here to review your return and resolve any errors. Please call us at 1-800-472-5625 so we can assist in setting a time that works best for you.
Front desk staff was unprofessional and hung up the phone.
Business reply on Google
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
staff member was rude and refused to provide assistance
Business reply on Google
Miguel - Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
The staff answering the phone was extremely rude.
Business reply on Google
Blaine - Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Customer was charged despite advertisements for free tax filing services.
Long wait times despite having a scheduled appointment
Tax return processing is significantly delayed with poor communication from staff.