H&R Block
🧰 Other Services · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Staff member refused to assist with a tax refund advancement request.
Business refused to provide tax preparation services for a simple return.
Business reply on Google
Cassi - Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We want the opportunity to work with you to address your concerns. Don't hesitate to contact our support team at 1-800-472-5625 at your earliest convenience.
software failures and unprofessional agent communication
Business reply on Google
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Staff failed to honor appointment and refused service for simple tax return
Business reply on Google
Michael- Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Customer waited twenty minutes past appointment time without staff communication.
Business reply on Google
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
High fees and unprofessional staff distracted by personal phone calls.
Business reply on Google
Mrs. T - Thank you for your feedback! Your voice is heard, and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way
The cost of tax filing services is too expensive.
Staff was distracted by personal phone use during the appointment.
Business reply on Google
Kelly - Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.