Hampton Inn & Suites Atlanta Airport North I85
🏨 Hotels & Travel · Atlanta
total experiences
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Most reported issues
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Experiences
Hotel shuttle service was unavailable after midnight for delayed flight passengers.
Business reply on Google
Thank you for taking the time to share your feedback. I’m very sorry that your experience with our shuttle service left you feeling disappointed, especially after dealing with a delayed flight. Our shuttle is a complimentary amenity and operates daily from 4:00 AM until 11:45 PM. It was running as scheduled, and your late arrival due to the flight delay was unfortunately beyond our control. I understand how frustrating it was to have to arrange your own transportation, and I’m sorry this impacted your stay. For safety and liability reasons, we are not able to place guests on another hotel’s shuttle, even if nearby properties share the same area. We appreciate your loyalty as a Diamond member, and I’m sorry that this stay did not reflect the level of care you expect from Hilton. Your feedback is important, and we will continue working to ensure our communication around shuttle hours is clear so guests know what to expect when traveling late at night.
Food delivery from the in-room menu failed to arrive.
Business reply on Google
Hello - We appreciate your positive note regarding our rooms and amenities. However, we are sorry to hear about the issues you had while with us. Your satisfaction is valuable to us, and we take service concerns seriously. Please reach out to us at https://help.hilton.com/s/contactsupport so we can follow up with you and improve our guest experience. We hope we’ll have the chance to provide you with a more seamless stay in the future.
Vehicle towed due to unclear parking policy and conflicting staff information
The hotel shuttle failed to arrive for a scheduled airport pickup.
Business reply on Google
Hello Steve - We are sorry to hear about the issues you had while you were with us. Rest assured, we will look into your concerns regarding our shuttle and service. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (404) 767-9300 so we can connect with you. We value your loyalty as a Hilton Diamond member, and we hope you give us another chance to welcome you back in the future.
hotel room was not cleaned and staff provided poor service
Business reply on Google
Thank you for sharing your feedback with us. I’m truly sorry to hear about the experience you had during your recent stay. This is not the level of service we aim to provide, and I understand how frustrating it must have been to go several days without housekeeping and to feel dismissed when you reached out for assistance. Your comfort and satisfaction are very important to us, and you should always feel welcomed, supported, and valued while staying at our hotel. I apologize that this was not the case. The interactions you described do not reflect our standards of hospitality, and I will be addressing your concerns directly with our team to ensure this does not happen again. We appreciate you choosing Hampton and regret that we did not deliver the experience you expect from our brand. While I understand your disappointment, I hope you might consider giving us another opportunity in the future to provide you with the warm, friendly, and reliable stay you deserve.
Hotel room door lock was broken and failed to secure properly.
Vehicle break-ins occurred on hotel property with unhelpful management response.
Business reply on Google
Dear Mrs,Hayes Thank you for sharing this, and I want to sincerely apologize for what your husband and his co-worker experienced during their stay. We are truly sorry their vehicles were broken into, and we understand how upsetting and frustrating this must have been for both of them. Please know that safety and security are extremely important to us. When incidents like this occur, we must follow procedures that require management approval before releasing footage, which unfortunately can delay access. I am very sorry that this caused additional stress during an already difficult situation. I also apologize that your husband was not made aware of similar incidents in the area. We recognize how important communication is, and we are taking your feedback seriously so we can better support and inform our guests moving forward. Again, we are very sorry for the inconvenience and distress this caused. If we can assist further with documentation or follow-up, please let us know.
The hotel rooms are filthy, outdated, and in poor condition.
Room had moldy odor, broken air conditioning, and faulty showerhead.
The hotel room was dirty with stained furniture and fixtures.
Business reply on Google
Hello Jesse, thank you for sharing your feedback about your recent stay. We're sorry to hear that your experience did not meet your expectations, and we understand your concerns regarding the room's condition. We are looking into these issues to ensure they are addressed. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to share more details. We appreciate your input and hope to have the opportunity to welcome you back to Hampton Inn & Suites in the future.
Staff allegedly stole personal property and retaliated with poor service.
Business reply on Google
Hello Torrence, we're truly sorry to hear about your experience with our team. We deeply value our guests, and it's disappointing to know that your visit did not meet the high standards we strive for. Please know that this issue is being looked into to ensure it does not happen again. We encourage you to reach out to https://help.hilton.com/s/contactsupport or call our team at (404) 767-9300 to discuss your experience further. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
Excessive noise from other guests prevented sleep and management failed to act.
Business reply on Google
Hello Alan, we're disappointed to learn that your visit did not meet expectations. We strive to create a relaxing and guest-focused environment, and it's clear we fell short during your stay. Your comments will be reviewed with our team to ensure we're delivering the level of comfort and service our guests deserve. If you'd like to discuss this further, please contact https://help.hilton.com/s/contactsupport and (404) 767-9300. We hope to have the opportunity to better serve you in the future.
Hotel pool was closed despite prior confirmation and room maintenance issues.
Business reply on Google
Hello Barbie, we're sorry to hear about the issues you encountered during your stay, especially regarding the pool situation and room maintenance. We understand how important it is for your children to enjoy their vacation, and we're looking into the matter to ensure it doesn't happen again. Please reach out to https://help.hilton.com/s/contactsupport or call (404) 767-9300 so we can follow up with you. We appreciate your feedback and hope to have the opportunity to better serve you in the future at Hampton Inn & Suites.
Hotel refused refund despite lack of water and fire protection
Business reply on Google
We’re so sorry that your experience did not match our high standards of service and hospitality. We appreciate you taking the time to leave us a review and would love to learn more about how we could have made your stay better. Please send us a message at https://help.hilton.com/s/contactsupport so we can learn more about what went wrong.
Vehicle break-in occurred and room air conditioning unit was non-functional.
Business reply on Google
Dear Joseph Dunne, We sincerely apologize for the unfortunate incidents you've experienced during your stay with us. We understand how distressing it can be and we want to assure you that your safety and satisfaction are our utmost priority. While we do have security measures in place, we are taking your feedback seriously and will review our procedures to prevent such occurrences in the future. We also regret to hear about the issues with your room's A/C unit and the response you received from our team. Please know that this does not reflect the high standards we strive to uphold at Hampton Inn & Suites Atlanta Airport North I85. We are committed to providing a comfortable and welcoming environment for our guests and we're truly sorry that we fell short during your visit. We appreciate your feedback and will use it to improve our services. Warm Regards, General Manager Hampton Inn & Suites Atlanta Airport North I85
Airport shuttle service was consistently late and unreliable
Business reply on Google
Hi Robert - We're very sorry for the delays with our shuttle service. We always strive to provide the best guest experience, so we're disappointed we fell short here. We would like the opportunity to look into this further. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (404) 767-9300?
Front desk staff member was rude and unprofessional to guests.
Business reply on Google
We're so sorry to hear you had such experience with one of our team members, Sebrena. We value our guests and strive to deliver exceptional service and sincere hospitality, so we're disappointed we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to discuss this further. Thanks for letting us know about your stay.
hotel room doors, remote, and carpets are in poor condition
Business reply on Google
Dear Bruce, Thank you for sharing your experience and for your feedback regarding the level of accommodation and service you received. We hope you enjoyed your overall stay with us. We strive to provide highest quality of service and accommodation and value any feedback we receive as it gives us the opportunity to uphold our standards and ensure our guests' satisfaction. You can be rest assured your comments have been taken into consideration and conveyed to the relevant team members, and we shall do our best to address your concern. Once again, thank you for your feedback. We look forward to welcoming you again at our hotel, hopefully in the very near future. Sincerely, Ava Smith Guest Relations Manager