Hampton Inn & Suites Birmingham East Irondale
🏨 Hotels & Travel · Birmingham
total experiences
replied on google
Most reported issues
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Experiences
Lack of housekeeping, poor room maintenance, and unsanitary floor conditions.
The hotel room was dirty with evidence of pests and rodents.
Poor room cleanliness, non-functional internet, and broken amenities.
hotel room was dirty with broken furniture and poor maintenance
hotel room was infested with cockroaches and contained unsanitary bedding
Business reply on Google
Miss Ally, Please accept our most sincere apology for a poor experience. Though I am still shocked because bugs and the condition described are not normal issues we have, you deserve to have the best stay wherever you are. Please call me when you can so that we can make this right for you. We appreciate you! Cassandra, GM (205)933-0444
Front desk staff was rude and unable to answer questions.
Business reply on Google
Andrew, please accept our apology for any less that amazing customer service. Know that our property is normally highly regarded for the customer service our staff provides. Thank you for alerting us to your experience and for the opportunity to improve. We appreciate you. ~Your Hampton Team
Room was dirty and moldy with no crib provided for infant.
Business reply on Google
Dear Rebecca, I am so sorry for your reported experience! Please know that we absolutely value each of our guests. Unfortunately, I was not able to find any contact information or information regarding a stay with us, and I did not speak with you. I would love the opportunity to discuss this further. Please contact the property at your earliest convenience. We appreciate you!
Lack of hot water and dangerous facility maintenance issues.
Hotel room and facilities were poorly maintained and unclean.
Business reply on Google
Hello Rafael, we're sorry to hear that your experience at our hotel was not up to expectations. We are currently looking into the issues you mentioned regarding the room conditions, breakfast options, and gym facilities. It's great to hear that our front desk staff made a positive impression during your stay. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (205) 933-0444 so we can connect with you. We appreciate your feedback and hope to provide a better experience at Hampton Inn & Suites in the future.
room had pests, grime, and multiple maintenance issues
Business reply on Google
GJ Farmer, Thank you for sharing your feedback. Though we were unable to locate your last name in our system, we do hope to have had the opportunity to speak with you while on property. Real time feedback gives us the opportunity to attempt to make corrections where needed for our valued guests. We hope your future stays are amazing. We appreciate you. ~Your Hampton Team
dirty rooms with no hot water and poor staff service
Business reply on Google
I sincerely apologize for the experience you had during your recent stay. As a loyal Hilton Honors member, you deserved better—from the service at check-in to the condition of your room. This is not the standard we aim to uphold, and I truly regret we let you down. Please know your feedback is being taken seriously, and we’re working to address these issues immediately. We hope you’ll consider giving us another chance in the future to provide the quality stay you expect and deserve.
Hotel amenities closed during renovation and poor room cleaning service provided.
Business reply on Google
Hi Dexter, we apologize for the issues and inconveniences that you experienced with our facilities and amenities. We value our guests and strive to deliver the best accommodations possible, so we're disappointed we missed the mark. We would like the opportunity to look into this further. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (205) 933-0444? Thank you.
hotel failed to notify guests of closure due to code violations
Business reply on Google
Hello David, we're truly sorry to hear about the frustrating experience you had during your recent stay with us at Hampton Inn & Suites Birmingham East Irondale. We understand the importance of clear communication, especially when attending an event, and it's concerning to learn about the lack of notification regarding the renovations and closure. We encourage you to reach out to https://help.hilton.com/s/contactsupport or call (205) 933-0444 to discuss your experience further. We appreciate your feedback and hope to have the opportunity to restore your trust in the future.
Hotel room was dirty, lacked hot water, and had empty toiletries.
Business reply on Google
Hello Ryan & Kristin, I'm sorry to hear about your experience at our hotel. We are currently looking into the issues you mentioned regarding the room conditions and amenities. Please reach out to https://help.hilton.com/s/contactsupport or call +12059330444 to provide details about your booking and discuss your concerns further. We hope to have the opportunity to improve your stay in the future at Hampton Inn.
Hotel room amenities and room access were non-functional.
Business reply on Google
Hello Gary, I'm sorry to hear about your review at our hotel. We appreciate your feedback and are looking into the issues you mentioned regarding the facilities. It's great to hear that you found our staff to be nice, and I'll be sure to pass on your kind words to them. Please reach out to https://help.hilton.com/s/contactsupport or call +12059330444 to provide more details about your stay so we can address your concerns. We hope to have the opportunity to provide you with a better experience in the future at Hampton Inn.
Amenities were closed for renovation without prior notification to the guest.
Business reply on Google
Hello Christopher, we're sorry to hear about your experience with the fitness room and indoor pool being unavailable during your stay. We understand how important these amenities are, especially when traveling with kids. The issue regarding the lack of prior notification and the inconvenience caused is being looked into. Please reach out to https://help.hilton.com/s/contactsupport or call (205) 933-0444 to discuss your experience further. We appreciate your feedback and hope to provide a better experience in the future at Hampton Inn. Safe travels!
Hotel room was filthy, in disrepair, and had poor customer service.
Hotel room was dirty and the cafe area had fruit flies.
Hotel room had mold, water leaks, pests, and unwashed linens.
The hotel room and common areas were extremely dirty and unmaintained.
Business reply on Google
Hi John, we're glad that you found the bed comfortable and clean. We work diligently to maintain our property's cleanliness, so it's unfortunate that we did not meet your expectations. Your feedback is valuable to us, and we take your concerns seriously. Please contact our support team at https://help.hilton.com/s/contactsupport or (205) 933-0444 so we can look into the issues you've raised to ensure a better experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved stay.