Hampton Inn & Suites Columbia Killian Road
🏨 Hotels & Travel · Columbia
total experiences
replied on google
Most reported issues
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Experiences
Hotel room was left uncleaned and missing linens after travel.
Housekeeping failed to clean the room or replace used towels.
Business reply on Google
Hi Dee, we're sorry to hear about the issues you encountered with housekeeping during your stay. We strive to provide a clean and comfortable environment for all our guests, and it disappointing that we fell short in this instance. Please reach out to https://help.hilton.com/s/contactsupport and (803) 999-1800 to further discuss your experience. We appreciate your input and hope to have the opportunity to better serve you in the future.
Bedding was found stained with dried blood and an unidentifiable object.
Business reply on Google
Hi Pamela, thank you for being a valued Hilton member and for sharing your experience. We're deeply sorry to hear about the issues you encountered during your stay. This is certainly not the standard of cleanliness and service that we strive to uphold. Please contact https://help.hilton.com/s/contactsupport and (803) 999-1800 so we can connect with you. Thank you for bringing this to our attention, and we hope to restore your faith in our services.
bed bugs found in hotel room and poor management response
The hotel room was dirty and the staff refused to assist.
Business reply on Google
Hi Diana, we're sorry to hear we fell short in meeting your expectations. We strive to provide a comfortable and enjoyable stay for our guests. Rest assured, we are looking into the issues you mentioned so we can improve. We definitely never want to repeat this again.
The hotel room was dirty with hair and crumbs present.
Business reply on Google
Ms. Sherry, Thank you for taking the time to leave us feedback and I certainly apologize about your experience. I will use your feedback and photos as training and feedback for my team to ensure they understand that this is not the Hampton way or the Hilton way. I apologize for your experience and hope that you will continue to stay with Hilton Hotels and Resorts. Sincerely, Deangelo Smith General Manager
staff refused to remove trash causing a foul odor on floor
Business reply on Google
Hi, Niles. Thank you for bringing this to our attention. We strive to provide clean accommodations and outstanding service, but it's unfortunate to hear that we missed the mark. We would like to look into this further. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (803) 999-1800?
Child found a pill on the hotel room floor
Business reply on Google
Alison, Ms. Alison Eckard, Thank you for your feedback and we apologize about your experience. I understand how this made you feel and it is not standard of our Hampton Inn & Suites Columbia Killian Rd. I am glad my team was able to compensate you with a 40% discount on your entire stay to resolve the situation. I hope that in the future you will give us another chance to give you a better experience. Thank you for your time and feedback. Sincerely, Deangelo Smith General Manager
Poor room cleanliness, broken phone, and additional charges for basic amenities.
Business reply on Google
Hi Max, we're sorry to hear that your recent stay at our Hampton Inn & Suites didn't live up to our high standards. We strive to provide quality amenities and the best guest experience. Rest assured, we take all feedback seriously and are actively looking into the issues you mentioned. Please reach out to us at https://help.hilton.com/s/contactsupport or (803) 999-1800 so we can follow up with you. We hope you'll give us another chance to provide you with the exceptional stay you deserve.
Staff failed to respond to inquiries regarding meeting space rental.
Business reply on Google
We are so sorry about the inconveniences this may have caused, Elizabeth. We strive to deliver exceptional service for our guests, and it sounds like we missed the mark. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (803) 999-1800 so we can investigate this further? Thanks for taking the time to share your feedback, and we look forward to hearing from you.
hotel failed to provide a clean room by check-in time
Business reply on Google
Hi Jared C - We value you as a Hilton Honors member and we sincerely apologize for the long wait and inconvenience. We always strive to deliver exceptional service, so we're sorry we missed the mark. We will share this feedback with our team members and leadership to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.
Housekeeping staff was rude and management failed to honor late checkout.
The hotel charged significantly more than the quoted reservation price.
hotel failed to locate and return a forgotten laptop charger
Business reply on Google
Hi Eva Skuka - We're sorry to hear about your experience. We appreciate you taking the time to leave your review with us. Please contact us at https://help.hilton.com/s/contactsupport so we can gather more details and help you out. Thank you.
Theft of wallet and unauthorized credit card charges from hotel room.
mattress protectors and sheets were not properly cleaned
Hotel room lacked furniture and shower curtain with unhelpful staff response.
Uncomfortable bedding and lack of breakfast service with no management follow-up.
Staff provided disrespectful service and failed to assist with requests.
Front desk staff refused to provide a room despite availability.