Hampton Inn & Suites Knoxville Papermill Drive
🏨 Hotels & Travel · Knoxville
total experiences
replied on google
Most reported issues
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Experiences
insufficient electrical outlets and small room size
Business reply on Google
Hello, we're sorry to hear about the issues you had with the room size and charging options. Here at Hampton Inn & Suites Knoxville Papermill Drive, we always strive to provide the best guest experience. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (865) 693-5400 so we can follow up with you. We hope to welcome you back for an improved stay in the future.
hotel refused to waive cancellation fee for family medical emergency
Business reply on Google
Hello George, thank you for being a loyal Hilton Honors member. I'm sorry to hear about your recent experience with canceling your reservation due to a family emergency. We are looking into this issue, and I encourage you to contact https://help.hilton.com/s/contactsupport or (865) 693-5400 to share details about your booking. We value your feedback and appreciate your past visits, hoping to serve you better in the future at Hampton Inn & Suites.
hotel refused refund for a reservation cancellation system error
Business reply on Google
Hi Melissa - We're very sorry to hear about your experience with our team and the issues with your reservation. We value our guests and strive to deliver the best service and accommodations possible, so we're disappointed we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (865) 693-5400 so we can look into this further. Thanks for bringing this to our attention.
Unsanitary conditions including hair, insects, and damaged linens found in room.
Hotel charged for a room despite having no reservation on file.
Business reply on Google
Hi Larry, we're sorry to hear about your experience. We’re normally known for our exceptional attention to detail, and our goal is to provide exceptional service and hospitality. We'll be sure to address this matter internally. Please reach out to us at https://help.hilton.com/s/contactsupport or (865) 693-5400 so we can follow up with you. We hope to have the opportunity to host you in the near future.
Staff provided incorrect check-in information and entered the room at night.
Business reply on Google
Hi Briana - We are sorry for the inconvenience during your check-in. We work hard to provide the best experience for our guests, but we missed the mark. We're glad you liked the room and location. We want to look into these issues further and use this review to improve our service. Please feel free to reach out to us at https://help.hilton.com/s/contactsupport or call our team at (865) 693-5400. Thanks for taking the time to leave us feedback.
Hotel refused to refund charges despite a medical emergency cancellation request.
Business reply on Google
Hello Alyssa- We hate to let you down as our Hilton Diamond member, and we are so sorry about the issue you had with your cancellation. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (865) 693-5400 so we can investigate this further. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
unauthorized charges applied to customer credit card
Business reply on Google
Hello C. E. Coppola - We are so sorry to hear about these issues you had to deal with while staying with us. We are looking into this internally. Please reach out to us at https://help.hilton.com/s/contactsupport so that we can collect some more information about your room. This would be a tremendous help to us in resolving these issues.
uncomfortable beds and lack of hot water in the shower
Business reply on Google
Hi Charlie Harris - We're very sorry to hear about the issues with your room and accommodations. Please reach out to us at https://help.hilton.com/s/contactsupport so we can look into this further. Thanks for taking the time to give us your review.
frequent power outages and unprofessional conduct by the manager
Business reply on Google
We appreciate your survey and, though you were not a guest at our location, we will take your feedback into advisement.
presence of cockroaches in the bathroom and near the elevator
The hotel beds were infested with pests causing skin irritation.
excessive noise from neighboring rooms and the floor above