Hampton Inn & Suites Richmond - Downtown
🏨 Hotels & Travel · Richmond
total experiences
replied on google
Most reported issues
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Experiences
Unsanitary room, broken HVAC, unstaffed desk, and security keycard failures.
Hotel rooms had dangerous water temperatures and mold issues.
poor signage, uncomfortable mattress, and lack of building security
Business reply on Google
I'm sorry for the inconvenience during your stay.
hotel room was unsanitary with hair, dust, and vomit residue
Business reply on Google
I am sorry for the issues you had during your stay with us.
hotel rooms were dirty with bugs and broken air conditioning
Business reply on Google
Thank you for taking the time to share your experience with us. I really do apologize for the inconvenience you had here with us, we strive to make our guests experience as smooth and comfortable as possible.
Hotel charged an erroneous smoking fee and refused to provide evidence.
Business reply on Google
I do apologize for the issues you had regarding any charges that may have been place on your account.
Unsafe lobby environment and spoiled food served at breakfast.
Business reply on Google
I am sorry for the issues you had during your stay. We have taken all your comments and concerns and will be moving forward with them to improve our hotel. Thank you for your feedback.
Poor parking, cleanliness issues, and hazardous shower water temperatures.
Business reply on Google
Thank you for your feedback. We are sorry about the parking issues you had. Along with the issues in the room. We are always looking to improve.
Hotel rooms were dirty and lacked functional temperature control.
Business reply on Google
Hello Jim, we're sorry to hear about your disappointment. We are looking into the issues you mentioned regarding room readiness, cleanliness, and temperature control. We work hard to ensure a comfortable and seamless experience for all our guests. Please contact https://help.hilton.com/s/contactsupport and (804) 643-5400 if you'd like to discuss further. We hope you and your group will consider staying with us again so we can improve upon this past stay.
Room was dirty, had broken amenities, and non-functional heating system.
Business reply on Google
Hi Gregory, we're sorry to hear about the issues you encountered with your room and our amenities. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to learn that we missed the mark. Please contact https://help.hilton.com/s/contactsupport and (804) 643-5400 so we can follow up with you. We hope to have the opportunity to better serve you in the future.
Loud music and marijuana odor in the hotel rooms
Business reply on Google
Thank you for your feedback. We are sorry about the issues you had during your stay.
Hotel room had mold growth and rusted fixtures.
Business reply on Google
Thank you for your feedback. We are sorry for the issues you had during your stay.
Hotel has broken doors, malfunctioning elevators, and poor room conditions.
Business reply on Google
Hi Erica, we are sorry to hear about the challenges you experienced during your recent stay. Your feedback is important to us, and we are looking into the issues you mentioned. If you would like to discuss your experience further, please contact https://help.hilton.com/s/contactsupport or call (804) 643-5400. We hope to have the opportunity to welcome you back for a better stay in the future. Thank you for sharing your concerns with us.
frequent elevator malfunctions and safety concerns regarding guest entrapment
Hotel rooms are dirty and suffer from excessive nightclub noise.
Business reply on Google
Hi Caspar, thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in your room and the noise disturbance caused by the nightclub. We understand how important a peaceful stay is, and we're sorry for falling short of your expectations. We encourage you to reach out to our customer support team at https://help.hilton.com/s/contactsupport and (804) 643-5400 to discuss your experience further. Rest assured, we take your concerns seriously and will address them accordingly. We hope to have the opportunity to welcome you back for a much-improved stay.
Room assignment errors, maintenance issues, poor service, and safety concerns.
Business reply on Google
Hello Toni - We're sorry to hear you had such a negative experience at our property, but we really appreciate you bringing this to our attention. Providing clean and well-maintained rooms to our guests is a top priority, so we will swiftly address each of your issues with our housekeeping and maintenance teams. Thank you for staying with us and we hope to have the opportunity to welcome you back again. Please reach out to us at https://help.hilton.com/s/contactsupport or give us a call at (804) 643-5400 so we can look into this further.
Leaking shower, unhelpful staff, and recurring false alarms during stay.
poor management, elevator failures, and substandard hotel maintenance and service
Hotel room and facilities were found to be unsanitary and dirty.
Poor room conditions, noise, and inadequate amenities for the price.