Hampton Inn & Suites by Hilton San Diego SeaWorld
🏨 Hotels & Travel · San Diego
total experiences
replied on google
Most reported issues
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Experiences
unjustified security deposit charge for alleged carpet damage
Manager exhibited discriminatory behavior and unprofessional conduct toward guests.
The hotel location is inconvenient and lacks nearby amenities.
Business reply on Google
Hello Mario, we appreciate your positive note about the room cleanliness. However, we're sorry to hear about the issues you had with the room view. Here at Hampton Inn & Suites by Hilton San Diego SeaWorld, we always strive to provide the best guest experience. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (619) 560-0060 so we can follow up with you. We hope to welcome you back for a much-improved stay.
Staff failed to address a loud noise disturbance reported by guest.
Business reply on Google
Hello Melissa, we're sorry to hear about the noise disturbance you experienced and the service you received. Your comfort and satisfaction are important to us, and we are looking into this issue to ensure it is addressed. If you would like to discuss your experience further, please contact https://help.hilton.com/s/contactsupport or call (619) 560-0060. Thank you for sharing your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
The hotel location does not match the advertised description.
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry to hear that the surrounding area left such a negative impression during your visit. We understand how important it is for guests to feel comfortable not only in the hotel, but in the neighborhood as well. While we don’t control the broader area, we do take guest safety and comfort very seriously. Our team is always available to assist, and we strive to provide a clean, welcoming, and secure environment inside the hotel. We appreciate you bringing your concerns to our attention, and we hope we’ll have another opportunity to offer you a more positive overall experience.
Staff failed to honor room reservation and engaged in discriminatory behavior.
Elevators were non-functional and the room was in poor condition.
Business reply on Google
Hello Mounique, we're sorry to hear about your experience at our hotel. It sounds like you faced several challenges during your stay, especially after a long day of travel. Please know that the issues you mentioned, including the elevator and room conditions, are being looked into. We encourage you to reach out to https://help.hilton.com/s/contactsupport or call (619) 560-0060 to discuss your experience further. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Poor room design, noise disturbances, and inadequate management of guest groups.
Business reply on Google
Reed, Thank you for your detailed feedback. We’re sorry your stay fell short of expectations and appreciate you highlighting areas needing improvement. We’re addressing maintenance issues, including the faucet, lighting, and stairwell hinge, to enhance guest comfort and safety. We regret the noise disturbances and understand how they impacted your visit. While we strive to accommodate all guests, we’re exploring better soundproofing and room assignments. We also apologize for the inconvenience caused by parking and the surrounding area. We appreciate your recognition of our staff’s efforts and hope you’ll consider staying with us again. Please reach out directly for any future needs.
Excessive parking fees, construction noise, lack of hot water, poor service.
Business reply on Google
Hello Lucy, we're sorry to hear about your experience at our hotel. Your concerns about parking, room assignment, our service, and the lack of hot water are being looked into. We strive to provide a comfortable and pleasant stay for all our guests, and it looks like we fell short during your visit. Please reach out to https://help.hilton.com/s/contactsupport and (619) 560-0060 to discuss further. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.
Hotel renovation caused elevator, pool, and breakfast facility issues.
Business reply on Google
Hello Christina, thank you for being a Hilton Honors member and sharing your feedback. I'm sorry to hear about the challenges you faced during your stay, especially regarding renovations and their impact on your daughter's needs. We're addressing your concerns about the app information and breakfast seating. Please contact https://help.hilton.com/s/contactsupport or (619) 560-0060 to discuss further. We hope to serve you better in the future at Hampton Inn & Suites.
Hotel canceled confirmed reservation without valid reason or management follow-up.
Business reply on Google
Hi Khim, thank you for taking the time to leave us feedback. We're sorry to hear about your disappointing experience at our hotel. We strive to provide top-notch service and hospitality for all our guests. It’s concerning to learn about the issues with your reservation and the lack of follow-up from our management team. Please know that this matter is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport and (619) 560-0060 so we can investigate further. We value your input and hope to have the opportunity to better serve you in the future.
Undisclosed construction noise and lack of amenities during hotel stay.
Hotel amenities were unavailable due to ongoing construction.
hotel staff failed to assist with recovering a lost item
Hotel refused check-in to a minor and increased room rates.
Hotel room amenities were broken and staff failed to provide repairs.