Hauling Moses Moving

Business reply on Google

Dear Kelly, Thanks for the feedback and I am sorry you feel that way. I called and left messages on your phone after you had submitted your request online. You never answered the phone calls, but only communicated with text messages requesting a Free in-home estimate. We scheduled 3-4pm window appointment for a Free onsite estimate for the next day with our local estimator, whom called you 3:30pm as he was outside your front door at your given address. You never accepted his calls, as he was physically waiting outside your house waiting to come in for the Free estimate within 3-4pm given window appointment time. The estimator called and notified the office right away. The office tried calling you multiple times as the estimator was waiting outside your house, you declined all calls. Tommy texted you and only then you replied you want to cancel the Free estimate after the estimator drove to your house. We offered you to come back again as a courtesy but you declined. Since that day we tried reaching out to you multiple times. I am sorry you feel that way. We take very seriously our customer service as it an integral part of our success. Feel free to call us 7 days a week 415-662-001

Business reply on Google

Dear Sandra, We apologize for the unfortunate event today the truck broke down on its way to your house in the afternoon. The minute the truck broke down, your driver/foreman Alec contacted you with immediate updated, followed by your sales rep Tommy, and followed by the company owner Moses. Hauling Moses Moving is backed by Penke Logistics 365 24/7, as a mechanic was dispatched within minutes to identify and resolve the mechanical issue of the truck. While still trying to resolve the mechanical issue, Moses had offered you $100 compensation and the opportunity to be moved the very next day. You didn't want to wait for a mechanical resolution and asked to cancel your move reservation all along and get your $100 moving deposit back. Moses offered to Venmo you immediately your $100 so you could get an instant hold of your $100 instead of waiting up to five business days to get it back on your credit card. And so You accepted to receive the Venmo $100 transaction. First thing the following morning 6/27/20 Moses called you and offered to move you for free the entire move. You mentioned you booked another mover more expensive last minute which Moses offered to pay your the entire move a