Hertz Car Rental - Brooklyn - Union Street
🚙 Rental Cars · Brooklyn
total experiences
replied on google
Most reported issues
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Experiences
Vehicle provided with partial fuel and incorrect credit card charged.
Business reply on Google
Hi, Heather. We're very sorry to read that you didn’t have a 5-Star experience with us at our Brooklyn Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Location closed earlier than stated in official return instructions
Business reply on Google
Hi, Laura. We’re extremely sorry to read about your experience at our Brooklyn Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait times and failure to provide reserved vehicle
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Brooklyn Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times, forced upgrades, and unprofessional staff behavior.
Business reply on Google
Hi, Ruchi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Brooklyn Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and vehicle mechanical failure caused by poor maintenance
Business reply on Google
Hi, Mira. We're very sorry to read that you didn’t have a 5-Star experience with us at our Brooklyn Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and unavailability of reserved vehicle
Business reply on Google
Hello, Justine. We sincerely apologize for the wait time you experienced at our Brooklyn Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Excessive wait times and lack of available rental vehicles
Business reply on Google
Hello, Rajiv. We sincerely apologize for the wait time you experienced at our Brooklyn Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Location opened late and customer experienced long wait times.
Business reply on Google
Hi, Kassandra. We’re extremely sorry to read about your experience at our Brooklyn Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait times and poor customer service at rental location.
Business reply on Google
Hi, Trey. We’re extremely sorry to read about your experience at our New York Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Slow desk service and vehicle provided with less than full tank.
Business reply on Google
Hi, Gil. We’re extremely sorry to read about your experience at our Brooklyn Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
unprofessional and rude behavior from front desk staff
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Brooklyn Hertz Car Rental location. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Rental return not processed resulting in incorrect daily charges
Business reply on Google
Hi, Danny. We're very sorry to read that you didn’t have a 5-Star experience with us at our Brooklyn Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times, poor service, and improperly prepared rental vehicle.
Business reply on Google
Hi, Debb. We're very sorry to read that you didn’t have a 5-Star experience with us at our Brooklyn Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Excessive wait times due to inefficient staffing and rental return processes.
Business reply on Google
Hi, Michael. We're very sorry to read that you didn’t have a 5-Star experience with us at our Broloklin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Excessive wait times, vehicle unavailability, and poor maintenance of rental car.
Business reply on Google
Hi, Jesse. We're very sorry to read that you didn’t have a 5-Star experience with us at our Brooklyn Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Excessive wait times and poor vehicle cleanliness standards
Business reply on Google
Hi, Erica. We’re extremely sorry to read about your experience at our Brooklyn Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times, staff refused membership benefits, and forced extra location fees.
Business reply on Google
Hi, Zejun. We're very sorry to read that you didn’t have a 5-Star experience with us at our Brooklyn Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unfriendly staff and long wait times for pre-booked vehicle pickup
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Brooklyn Union Street Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Unprofessional staff behavior and provision of a dirty, unsuitable rental vehicle.
Business reply on Google
Hi, Elise. We're very sorry to read that you didn’t have a 5-Star experience with us at our Brooklyn Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unavailable reserved vehicle, rude staff, long wait, and filthy car provided.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Brooklyn Hertz Car Rental location, Ryan. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.