Hertz Car Rental - FBO - Wilson Air Center - Charlotte (CLT)
🚙 Rental Cars · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Hertz customer service unreachable after phone left in car
Business reply on Google
Hi, Justin. We're very sorry to read that you didn’t have a 5-Star experience with us at our FBO Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff behavior and communication were inappropriate during car rental processing
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our FBO Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer service refused to upgrade rental car during emergency.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Charlotte Hertz Car Rental location, Luis. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Location moved, no rental or help available.
Rental car battery kept dying, customer was downgraded and charged more