Hertz Car Rental
🚙 Rental Cars · Denver
total experiences
replied on google
Most reported issues
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Experiences
Hertz double charged for a single car rental and refused refund
Business reply on Google
Hi, Amy. We're very sorry to read that you didn’t have a 5-Star experience with us at our Denver International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Multiple car rental issues, including double charges and unsafe vehicle.
Business reply on Google
Hi, katie. We're very sorry to read that you didn’t have a 5-Star experience with us at our Denver International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unexpected charges for damage and violation notice without explanation.
Business reply on Google
Hi, Isabella. We're very sorry to read that you didn’t have a 5-Star experience with us at our Denver Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Undisclosed fees and false information led to an $830 overcharge.
Business reply on Google
Hi, Keno. We’re extremely sorry to read about your experience at our Denver International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Charged an extra day for car rental return
Business reply on Google
Hi, Holly. We're very sorry to read that you didn’t have a 5-Star experience with us at our Denver Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged for late return despite agent assurance
Business reply on Google
Hi, Raghav. We're very sorry to read that you didn’t have a 5-Star experience with us at our Denver International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz repeatedly charges for refueling despite full tank returns.
Business reply on Google
Hi, Marcus. We're very sorry to read that you didn’t have a 5-Star experience with us at our Denver Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unsafe vehicle provided, no spare, and poor customer service
Business reply on Google
Hi, Kristi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Denver Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff were rude and unhelpful regarding car rental availability.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Denver Hertz Car Rental location Bratu. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Long wait for rental car at airport location
Business reply on Google
Hi, Randy! We’re extremely sorry to hear about your experience at our Denver Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. Local management does make every attempt to staff appropriately for peak periods to avoid such delays. In the future, you can skip the line by joining our Gold + rewards program here: https://www.hertz.com/rentacar/member/enrollment/skinnyGold/fast Hope that helps!
Hertz provided wrong car type, lied about EV, and staff were unhelpful.
Business reply on Google
Hi, Debbie. We’re extremely sorry to read about your experience at our Denver International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Chaotic pickup, long shuttle wait, and incorrect fuel and mileage charges
Business reply on Google
Hi, Tera. We’re extremely sorry to read about your experience at our Denver Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Car was empty on fuel and very dirty inside and out.
Business reply on Google
Hi, Rodney. We’re extremely sorry to read about your experience at our Denver Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz falsely claimed vehicle damage after return, disputing hail damage claim.
Business reply on Google
Hi, Breanna. We're very sorry to read that you didn’t have a 5-Star experience with us at our Denver Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz charged for an additional driver after agent said there was no charge.
Business reply on Google
Hi, Dave. We're very sorry to read that you didn’t have a 5-Star experience with us at our Denver Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved car was unavailable; customer offered unsuitable alternative after long wait.
Business reply on Google
Hi, Susan. I am sorry to read about your experience at our Denver Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Rental car was filthy inside and out with trash and spilled drink.
Business reply on Google
Hi, Betsy. We’re extremely sorry to read about your experience at our Denver International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times despite online check-in, insufficient staff.
Business reply on Google
Hi, Jhose. We’re extremely sorry to read about your experience at our Denver Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Clerk tried to upsell with scare tactics and car had visibility issues
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Denver Hertz Car Rental location Ninette. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Hertz tried to charge for pre-existing damage to a rental car.
Business reply on Google
Hello, Grant. I’m very sorry to hear about your experience at our Denver Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!