Hertz Car Rental - Kenner - Louis Armstrong New Orleans International Airport (MSY)
🚙 Rental Cars · Kenner
total experiences
replied on google
Most reported issues
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Experiences
Hertz withheld half of the security deposit without providing an explanation.
Business reply on Google
Hi, Felicia. We're very sorry to read that you didn’t have a 5-Star experience with us at our Kenner Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle unavailable at rental counter after long wait
Business reply on Google
Hi, Deeser. We’re extremely sorry to read about your experience at our Kenner Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Unsafe vehicle provided and reimbursement for emergency repairs was denied.
Business reply on Google
Hi, Ahmed. We’re extremely sorry to read about your experience at our New Orleans International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental company failed to provide the reserved vehicle type
Business reply on Google
Hi, Hunter. I am sorry to read about your experience at our Kenner Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
rental car unavailable at scheduled pickup time
Business reply on Google
Hi. I am sorry to read about your experience at our Kenner Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Pre-verified customer forced to wait at counter despite skip-line process
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Kenner Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The rental company failed to provide the reserved vehicle model.
Business reply on Google
Hi, Kim. We're very sorry to read that you didn’t have a 5-Star experience with us at our Kenner Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff failed to secure lost personal property left in rental vehicle.
Business reply on Google
Hi, Johnny. We're very sorry to read that you didn’t have a 5-Star experience with us at our Kenner Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Prepaid vehicle unavailable and refund process is inaccessible
Business reply on Google
Hi, Christina. We're very sorry to read that you didn’t have a 5-Star experience with us at our Kenner Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
reservation confirmed but no vehicle available upon arrival
Business reply on Google
Hi. I am sorry to read about your experience at our Kenner Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
unauthorized cleaning fee charged to rental account
Business reply on Google
Hi, Jack. We're very sorry to read that you didn’t have a 5-Star experience with us at our Kenner Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental vehicle provided was dirty and smelled of smoke.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Kenner Hertz Car Rental location Stacie. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
unavailability of booked vehicle and poor condition of replacement car
Business reply on Google
Hi, Tara. We're very sorry to read that you didn’t have a 5-Star experience with us at our Kenner Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reservation not honored, rude staff, and dirty vehicle interior.
Business reply on Google
Hi, Dionne. We’re extremely sorry to read about your experience at our Kenner Louis New Orleans Airport Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was incorrectly charged a refueling fee despite returning a full tank.
Business reply on Google
Hi, James. We're very sorry to read that you didn’t have a 5-Star experience with us at our Kenner Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer charged unauthorized cleaning fee for pre-existing vehicle smudge
Business reply on Google
Hi, Susan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Kenner Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was unavailable and staff provided poor customer service.
Business reply on Google
Hi, Robert . We’re extremely sorry to read about your experience at our Kenner Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Vehicle was dirty and had mechanical alignment issues.
Business reply on Google
Hi, there. We’re extremely sorry to read about your experience at our Hertz MSY Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
President Circle members are denied access to premium vehicle selections.
Business reply on Google
Hi, Nelson. We’re extremely sorry to read about your experience at our Kenner - Louis Armstrong New Orleans International Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Vehicle cleanliness issues and unprofessional staff behavior during damage documentation
Business reply on Google
Hi, Suzanne. We’re extremely sorry to read about your experience at our New Orleans Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.