Hertz Car Rental - Las Vegas - The Palazzo Ihg
🚙 Rental Cars · Las Vegas
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Reserved vehicle was unavailable upon arrival at the rental location
Business reply on Google
Hi, Hansen. We’re extremely sorry to read about your experience at our Las Vegas Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental vehicle was dirty and contained another person's private medical records.
Business reply on Google
Hi, Samuel. We're very sorry to read that you didn’t have a 5-Star experience with us at our Las Vegas Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer charged for gas despite returning the vehicle with a full tank.
Business reply on Google
Hi, Mark. We're very sorry to read that you didn’t have a 5-Star experience with us at our Las Vegas Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Poor signage, staff absence, and lack of exit instructions caused delays.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Las Vegas Hertz Car Rental location Gabriel. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Hello, Ryan. I’m very sorry to hear about your experience at our Las Vegas Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Incorrect late return charges and poor signage at rental location
Business reply on Google
Hi, John. We’re extremely sorry to read about your experience at our Hertz Las Vegas Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Employee exhibited rude and unhelpful behavior toward multiple customers
Business reply on Google
Hi, Dee. I’m very sorry to hear that your experience at our Las Vegas HLE Hertz Car Rental didn’t meet our expectations. This isn’t the level of service we strive to provide. We truly hope you’ll give us another chance in the future. Thank you for your feedback!
Customer service was absent and the reserved vehicle was unavailable.
Business reply on Google
Hi, there. We’re extremely sorry to read about your experience at our Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz cancelled reservation due to lack of vehicle inventory management.
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and appreciate your review.
Rental car reservation was dishonored without prior notification or assistance.
Business reply on Google
Hi, Juley. We're very sorry to read that you didn’t have a 5-Star experience with us at our The Palazzo Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz failed to provide a reserved vehicle and staff was rude.
Business reply on Google
We apologize that you were not given the service you deserve at our Las Vegas Car Rental location, Jorge. I have forwarded your feedback to the proper department for review. Thank you for taking the time to share your experience with us.
Rental reservation cancelled by company on the day of pickup
Missing spare tire and poor customer service response during vehicle breakdown
The reserved vehicle type was unavailable at the rental location.
reservation made for a vehicle that was not available
Rental reservation cancelled without notification or timely refund processing
excessive fees and restrictions for changing car rental drop-off location
Staff member was rude and unprofessional regarding an insurance booking error.