Hertz Car Rental - Portland - Portland International Airport (PDX)
🚙 Rental Cars · Portland
total experiences
replied on google
Most reported issues
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Experiences
Customer reports being physically assaulted by Hertz employees at the location.
Business reply on Google
Hi, Tariq. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car reservation was unavailable upon arrival at the location.
Business reply on Google
Hi, Ed. We’re extremely sorry to read about your experience at our Portland International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer charged for unproven damages after receiving incorrect vehicle type.
Business reply on Google
Hi, Babu. We’re extremely sorry to read about your experience at our Portland International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was unfairly charged for refueling despite returning the car full.
Business reply on Google
Hi, Gina. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz charged higher fees than the advertised price.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle unavailable and customer service provided no discount for downgrade
Business reply on Google
Hi, Jim. We’re extremely sorry to read about your experience at our Portland International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was forced to pay for an upgrade to reserved vehicle class.
Business reply on Google
Hi, Micah. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff refused to provide reserved vehicle class despite corporate confirmation.
Business reply on Google
Hi, Inna. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Blocked exit prevented vehicle pickup and incorrect billing charges applied.
Business reply on Google
Hi, Gaurav. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental agency forced a higher rate despite valid reservation and credentials.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Portland Hertz Car Rental location Susie. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Unclear drop-off fees and poor customer service regarding location changes.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Portland International Airport Hertz Car Rental location Rae. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Hertz staff were absent and rude regarding vehicle availability issues.
Business reply on Google
Hi, Carla. We’re extremely sorry to read about your experience at our Portland International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Automated system incorrectly charged customer for dirt as vehicle damage
Business reply on Google
Hi, Patrick. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental vehicle was provided in an unclean condition.
Business reply on Google
Hi, Scott. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Inconsistent information regarding credit card hold prevented vehicle rental.
Business reply on Google
We regret to learn that your experience at our Portland Airport Hertz Car Rental did not meet your expectations. We appreciate you taking the time to share your feedback with us, as it is valuable to our continuous improvement.
The rental vehicle provided was damaged, dirty, and mechanically unsafe.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The company provided a fake upgrade by misrepresenting vehicle availability.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Portland International Airport Hertz Car Rental location Masoud. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Lack of vehicles, long wait times, and inadequate billing adjustment.
Business reply on Google
Hi, Kevin. We’re extremely sorry to read about your experience at our Portland International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz refused a rental extension and provided poor customer service.
Business reply on Google
Hi, Gina. We’re extremely sorry to read about your experience at our Portland Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Incorrect fuel charges and vehicle pickup issues at rental location
Business reply on Google
Hi, Grant. We're very sorry to read that you didn’t have a 5-Star experience with us at our Portland Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!