Hertz Car Rental - San Francisco - San Francisco International Airport (SFO)
🚙 Rental Cars · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Rental car smelled strongly of marijuana, causing distress to family.
Business reply on Google
Hi, Dae. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz falsely claims windshield damage and demands insurance information
Business reply on Google
Hi, Margaret. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz charged a fraudulent smoking fee, doubling the rental cost.
Business reply on Google
Hi, Maggie. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz overcharged for fuel despite car returned with full tank
Business reply on Google
Hi, Patrick. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged for upgrade when original rental was unavailable
Business reply on Google
Hi, Jared. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz added higher insurance costs to the bill versus the original estimate
Business reply on Google
Hi, Gerry. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Agent added charges and upsells without consent, targeting non-English speaker.
Business reply on Google
Hi, Hugo. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Car rental up-sell without upfront disclosure of increased cost.
Business reply on Google
Hi, Euan. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Prepaid car reservation unavailable; agent pushed expensive options and was unhelpful.
Business reply on Google
Hi, Bahar. We’re extremely sorry to read about your experience at our San Francisco Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Received car downgrade and was denied Apple Pay despite signage
Business reply on Google
Hi, Edison. We’re extremely sorry to read about your experience at our San Francisco Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer forced to pay for downgrade after unwanted upgrade.
Business reply on Google
Hi, Claudio. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Car not available, offered a different car, then car available for more money
Business reply on Google
Hi, Brooke. We’re extremely sorry to read about your experience at our San Francisco International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz charged a fraudulent smoking fee after car return
Business reply on Google
Hi, Hao Wie. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Repeatedly adding fraudulent charges to rental car bills.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our San Francisco Hertz Car Rental location Isabella. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Received a rental car in poor condition with high mileage and existing damage
Business reply on Google
Hi, Wesley. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Car rental had multiple issues: long wait, dirty car, faulty sensors, bad wipers.
Business reply on Google
Hi, Chris. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Forced to pay additional charge for pre-paid car rental.
Business reply on Google
Hi, Bianca. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Exit gate staff caused 30-minute delay with poor communication
Business reply on Google
Hi, Tyler. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car had stained windows, creating a safety risk.
Business reply on Google
Hello, Fynn. I’m very sorry to hear about your experience at our San Francisco International Airport Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Reserved car unavailable; provided car was filthy, damaged, and smelly
Business reply on Google
Hi, Kevin. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!