Hertz
🚙 Rental Cars · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Charged a $250 cleaning fee for a rental car
Business reply on Google
Hi, Bryan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged for unrequested insurance due to misleading paperwork
Business reply on Google
Hi, Giorgi. We’re extremely sorry to read about your experience at our Tampa International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer unhappy with upgraded car's high-tech features and key fob.
Business reply on Google
Hello Isabella! Thank you so much for taking the time to leave us a review and providing us with such great feedback! We’re so glad to hear that you had a great experience with us at our Tampa Florida Airport Hertz Car Rental location and appreciate the 5-Star rating. Thank you for choosing Hertz and we hope to see you again soon!
Hertz added a $75 wash fee to the bill after drop-off
Business reply on Google
Hi, Albert. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car had dirty windows, bad wipers, and service warning lights
Business reply on Google
Hi, Kevin. We’re extremely sorry to read about your experience at our Tampa International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz employee pressured customer to buy their insurance and gas.
Business reply on Google
Hi, Christine. We’re extremely sorry to read about your experience at our Tampa International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Charged extra for unwanted insurance and services due to miscommunication.
Business reply on Google
Hi, Iralys. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged extra for car rental due to discrepancy in reservation
Business reply on Google
Hi, Krystyn. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz charged for an upgrade without customer's consent
Business reply on Google
Hi, Daniel. We’re extremely sorry to read about your experience at our Tampa Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Charged for fuel despite returning with a full tank.
Business reply on Google
Hi, Justin. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer received poor service and had difficulty returning a lost key fob
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Tampa Hertz Car Rental location Digger. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Charged a cleaning fee for a car that was already dirty
Business reply on Google
Hi, Nikki. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged over $4000 for a 2-day rental, then $988 after dispute.
Business reply on Google
Hi, Mark. We’re extremely sorry to read about your experience at our Tampa International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Car was not fully cleaned with crumbs and fingerprints
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff gave inconsistent information and offered no solution for ID issue
Business reply on Google
I’m sorry to hear that your visit didn’t meet your expectations. Thank you for taking the time to write this review and leave us a rating. We appreciate your feedback.
Rental car infested with roaches and had maintenance issues
Business reply on Google
Hi, Zury. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait and no car available despite reservation, leading to safety concerns.
Business reply on Google
Hi, Leigh. We’re extremely sorry to read about your experience at our Tampa Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
No rental car available despite reservation
Business reply on Google
Hi, Ivan. We’re extremely sorry to read about your experience at our Tampa Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz gave misleading information, charged more, and provided wrong car type.
Business reply on Google
Hi, Maggie. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car had multiple mechanical failures and was unsafe to drive.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Tampa Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!