Hertz Car Rental - Wichita - Wichita Dwight D Eisenhower National Airport (ICT)
🚙 Rental Cars · Wichita
total experiences
replied on google
Most reported issues
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Experiences
Staff member was aggressive and threw keys at the customer
Business reply on Google
Hi, Alana. We're very sorry to read that you didn’t have a 5-Star experience with us at our Wichita Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer charged twice for fees and denied support by staff
Business reply on Google
Hi, Gabriel. We're very sorry to read that you didn’t have a 5-Star experience with us at our Wichita Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Incorrect rental location resulted in significantly higher billing charges.
Business reply on Google
Hi, Francis. We're very sorry to read that you didn’t have a 5-Star experience with us at our Wichita Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer service line provides poor assistance with billing and receipt inquiries.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Wichita Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental denied due to payment policy and delayed refund process
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Wichita Airport Hertz Car Rental location Joe. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Rental agency refused to release vehicle to spouse of primary member
Business reply on Google
Hi, Bill. We’re extremely sorry to read about your experience at our Hertz ICT Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental agency failed to accommodate a delayed flight arrival.
Business reply on Google
Hi, Bart. We’re extremely sorry to read about your experience at our Hertz CLT Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Unexpected additional charges added at the rental counter
Business reply on Google
Hi, Tara . We’re extremely sorry to read about your experience at our Wichita Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental vehicle was dirty and smelled strongly of smoke.
Business reply on Google
Hi, Robert. We're very sorry to read that you didn’t have a 5-Star experience with us at our Wichita Dwight D Eisenhower National Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unexpected fuel charge and difficulty obtaining a refund
Business reply on Google
Hi, Nazar. We're very sorry to read that you didn’t have a 5-Star experience with us at our Wichita Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Employee was disrespectful regarding parking in the rental garage
Business reply on Google
Hi, Angie. We're very sorry to read that you didn’t have a 5-Star experience with us at our Wichita Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
High one-way rental fees and concerns regarding electric vehicle range.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Wichita Hertz Car Rental location, Jesse. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Customer was incorrectly charged for fuel despite returning the car full.
Business reply on Google
Hi, Cam. We’re extremely sorry to read about your experience at our Wichita Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff refused to assist with reservation changes and provided inaccurate payment…
Business reply on Google
Hi, Victoria. We’re extremely sorry to read about your experience at our Hertz Wichita Dwight Eisenhower Airport Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff member denied rental reservation due to customer frustration
Business reply on Google
Hi, Crystal. We’re extremely sorry to read about your experience at our Wichita Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Hertz charged an incorrect late fee despite timely vehicle return.
Business reply on Google
Hi, Emily. We’re extremely sorry to read about your experience at our Wichita Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Staff member was rude and incorrect regarding insurance coverage terms.
Hertz overcharged the customer by nine hundred dollars for a rental.
Business reply on Google
Hi, Kathy. We’re very sorry to see that you didn’t have a 5-star experience at our Wichita Airport Hertz Car Rental location. We assure you this is definitely not our normal standard of service. Please message us at m.me/hertz as we'd like to be given the opportunity to review your concerns. Thank you!
Staff member was rude and provided poor customer service
The rental vehicle provided was incorrect and had a dangerous fuel leak.