Hertz Car Rental - Windsor Locks - Bradley International Airport (BDL)
🚙 Rental Cars · Windsor Locks
total experiences
replied on google
Most reported issues
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Experiences
Customer was overcharged for declined services and fuel.
Business reply on Google
Hi, Dan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer service failed to issue promised credit after multiple attempts.
Business reply on Google
Hi, Todd. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz refused to reimburse Uber costs for a vehicle replacement.
Business reply on Google
Hi, Martin. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Incorrect vehicle assignment and unexpected changes to insurance coverage terms.
Business reply on Google
Hi, Richard. We’re extremely sorry to read about your experience at our Windsor Locks Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The rental car interior was dirty and smelled of smoke.
Business reply on Google
Hi, Scott. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Pre-check-in failed requiring additional wait time at the rental counter.
Business reply on Google
Hi, Bryan. We’re extremely sorry to read about your experience at our Windsor Locks Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Incorrect vehicle provided and unauthorized charges added to final bill
Customer was incorrectly charged for fuel despite returning a full tank.
Business reply on Google
Hi, Matt. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks Bradley International Airport Hertz Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer was overcharged due to a misleading discount offer.
Business reply on Google
Hi, Ellen. I’m very sorry to hear that your experience at our Windsor Locks Hertz Car Rental didn’t meet your expectations. This isn’t the level of service we strive to provide. We truly hope you’ll give us another chance in the future. Thank you for your feedback!
Staff demanded extra fees for using a different payment method.
Business reply on Google
Hi, Nagey. We’re extremely sorry to read about your experience at our Windsor Locks - Bradley International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Vehicle was dirty, low on fuel, and significantly overcharged at pickup.
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unexpected rental price increase and unauthorized cleaning fee charge
Business reply on Google
Hi, Malcolm. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Manager refused to provide a rental car despite valid case documentation.
Business reply on Google
Hi, Margaret. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
failure to provide return receipt leading to incorrect rental charges
Business reply on Google
Hi, Ashraf. We're very sorry to read that you didn’t have a 5-Star experience with us at our windsor Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff member was rude and dismissed reports of a vehicle malfunction.
Business reply on Google
Hi, Aaron. We’re extremely sorry to read about your experience at our Windsor Locks Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
unjustified damage charges and excessive fees for rental extension
Business reply on Google
Hi, Robert. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks Bradley International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The final rental charge was significantly higher than the confirmed quote.
Business reply on Google
Hi, Filipa. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Employee failed to add insurance, resulting in incorrect billing and collections.
Business reply on Google
Hi, Samantha. We're very sorry to read that you didn’t have a 5-Star experience with us at our Windsor Locks Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental agency consistently lacked available vehicle inventory for customers.
Business reply on Google
Hi, T. We’re extremely sorry to read about your experience at our Hartford Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and appreciate your review.
unauthorized charges applied due to lack of staff at return