Hilton Garden Inn Anchorage
🏨 Hotels & Travel · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
Room heater noise and malfunctioning door lock with poor staff service.
Business reply on Google
Hello Jaclynn, we're sorry to hear about the issues you had with our staff and the door lock. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (907) 729-7000 so we can follow up with you. We hope to welcome you back for a better stay.
Staff evicted guests with police after unresolved room maintenance issues.
Multiple facility maintenance issues and safety hazards during a power outage.
Business reply on Google
Thank you for sharing your feedback with us. We are very disappointed that you had such a negative experience. While a power outage is never in the plans, we apologize that this occurrence made it even harder for you to get where you needed to go and to enjoy our breakfast offerings as intended. Accessibility is very important to us, and to hear that this, in addition to your room being too far from the elevator and the shower floor being slippery, is upsetting. We will speak with our maintenance and management teams to find out what we can do to improve our facility's accessibility and safety, and we will speak with housekeeping to find out what went wrong with your sheets and bed. Please consider giving us another chance to change your perceptions in the future. Warm Regards, Vineeta Barua General Manager
Hotel manager provided poor service and processed an incorrect double charge.
Business reply on Google
Dear Sami, We appreciate you taking the time to share your feedback. While it’s disappointing to hear that your experience didn't meet the level of service you expected, your concerns are being taken seriously. Clear communication and professionalism are always our goal, and we regret that aspects of your interaction left you feeling frustrated. If you have any additional questions or would like to discuss your experience further, please don’t hesitate to reach out to us offline. We appreciate your feedback and hope there may be an opportunity to restore your confidence. Warm Regards, Vineeta Barua General Manager
Hotel refused to reschedule booking despite customer error and communication attempts
Business reply on Google
Thank you for contacting us regarding your reservation concern. As a valued Hilton Diamond Member, your feedback is highly important. We understand your frustration and sincerely apologize for any inconvenience this matter has caused. If this issue remains unresolved, please reach out to us offline so that we may address it further. We look forward to assisting you. Warm Regards, Vineeta Barua General Manager
App booking error resulted in incorrect dates and partial refund refusal.
Business reply on Google
Dear Cherry, Thank you for your review. We apologize for any inconvenience you've experienced. Please know that we strive to maintain transparency regarding our policies, and encourage you to reach out to us for any further clarification. We hope to hear from you very soon.
pool water was cloudy and spa had visible buildup
Business reply on Google
Dear Jonne, Thank you for sharing with us. We’re disappointed to hear that our pool and spa were not properly maintained, especially during a family stay centered on those amenities. Cleanliness and safety are top priorities for our team, and we will address your comments to ensure improvements. We appreciate you bringing this to our attention and hope to provide a more comfortable experience in the future.
Hotel refused refund after guests relocated due to unsafe construction conditions.
Vehicle theft occurred and staff provided no support or empathy.
hotel failed to reverse an unauthorized credit card charge
Business reply on Google
Hi Tom, thank you for being a loyal Hilton Diamond member and sharing your feedback. We're sorry to hear about the issue with the incorrect charge during your recent stay at our hotel. We strive to provide excellent service and make sure that your transaction is accurate. Please know that this matter is being looked into, and we encourage you to contact https://help.hilton.com/s/contactsupport and (907) 729-7000 so we can investigate further. We appreciate your patience and hope to resolve this matter promptly. We look forward to welcoming you back in the future.
Poor customer service, filthy shuttles, and limited hotel amenities.
Business reply on Google
Hello Baljinder, we're sorry to hear about your experience with our staff. This issue is being looked into to ensure it doesn't happen again. Please reach out to https://help.hilton.com/s/contactsupport to provide more details about your stay. We value your feedback and hope to improve your experience in the future.
Rude staff, inadequate shuttle service, and incorrect room assignments.
Business reply on Google
Hello Harkirat - Thanks for taking the time to leave us feedback, and we apologize for any inconveniences you had while you were with us. Could you please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (907) 729-7000 so we can discuss your experience further? We hope to welcome you back in the near future.
Hotel room was dirty and staff entered without knocking.
multiple room issues including chemical odors, faulty alarms, and broken heating
Business reply on Google
Hi Joe - We are sorry for the inconvenience you encountered during your stay. Our goal is to provide a seamless and comfortable experience for our guests, and we regret that we fell short on this occasion. Your feedback is important, and we encourage you to contact https://help.hilton.com/s/contactsupport and (907) 729-7000 so our team can look into these concerns and enhance our service and amenities. We appreciate your feedback and hope to welcome you back for a better experience in the future.
Room lacked climate control and staff provided poor customer service.
Business reply on Google
Hello Brenda, we're sorry to hear about the issues you and your husband had with our staff and amenities. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (907) 729-7000 so we can follow up with you and your husband. We hope to welcome you back for a much-improved stay.
The hotel room was dirty and staff failed to provide solutions.
Business reply on Google
Hi Nathan, we're truly sorry to hear about your experience at our hotel. We want to provide a clean environment along with exceptional service for our guests, and it seems like we missed the mark. Your feedback is valuable, and we are looking into the issues you mentioned. We hope to have the opportunity to better serve you in the future. Thank you for your understanding.
The hotel room was filthy with stained linens and dirty bathrooms.
Business reply on Google
Hi Rachel - Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Please contact us at https://help.hilton.com/s/contactsupport or call our team at (907) 729-7000 so we can follow up with you.
Hotel has poor cleanliness, unsafe fire exits, and rude staff service.
room was filthy with stained surfaces and unclean bathroom
Business reply on Google
Hi M P, we're sorry to hear about your disappointing stay. We always strive to provide the best amenities, accommodations, and value for your travel dollar. Your feedback has been shared with our management team for future improvements. Please reach out to us at https://help.hilton.com/s/contactsupport or (907) 729-7000 so we can follow up with you. We do appreciate your positive note about our staff and hope to welcome you back for a better stay.