Hilton Garden Inn Burlington Downtown
🏨 Hotels & Travel · Burlington
total experiences
replied on google
Most reported issues
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Experiences
Lack of night lighting in room poses a fall risk
Hotel staff failed to address broken television and plumbing issues.
Hotel failed to process checkout and refund for cancelled room booking
Business reply on Google
Thank you so much for choosing to stay with us. We are sorry that you had a less than satisfactory experience here. We hope that you choose to stay with us again so we can provide you with a five-star stay! If you would like to discuss your stay with us further, please do not hesitate to reach out to us through Hilton Customer Support.
Hotel charges for basic amenities and has a confusing room layout.
Business reply on Google
Thank you so much for choosing to stay with us. We are sorry that you had a less than satisfactory experience here. We hope that you choose to stay with us again so we can provide you with a five-star stay! If you would like to discuss your stay with us further, please do not hesitate to reach out to us through Hilton Customer Support.
Hotel location perceived as unsafe due to surrounding criminal activity
Long check-in wait, broken elevator, and lack of room service.
Business reply on Google
Hello Pamela, we're sorry to learn about your experience during your visit. The concerns you mentioned regarding check-in, elevator service, and room upkeep are being addressed. Please contact https://help.hilton.com/s/contactsupport or call (802) 951-0099 for further discussion. Thank you for sharing your feedback, and we hope to have the chance to enhance your view of Hilton Garden Inn in the future.
Broken air conditioning and disruptive construction noise during the stay.
Business reply on Google
Hello Angelena, we're sorry to hear about your experience. Comfort and rest are priorities of our guests, and it's clear that wasn't the case during your stay. Your feedback is being reviewed so we can take the necessary steps to improve both communication and overall conditions. If you'd like to discuss this further, please contact https://help.hilton.com/s/contactsupport and (802) 951-0099. We hope to have the opportunity to better serve you in the future.
unauthorized credit card charge applied after checkout
Personal and professional items were stolen from multiple locked hotel rooms.
Hotel has mandatory valet, poor food, and unexpected hidden fees.
Business reply on Google
Hello, Thank you for sharing your feedback. We are sorry to hear about your experience with the construction, parking, and other concerns during your stay. We are looking into these issues to ensure they are addressed. Please reach out to https://help.hilton.com/s/contactsupport and (802) 951-0099 to provide details about your booking and discuss further. We appreciate your input and hope to have the opportunity to improve your stay at Hilton Garden Inn in the future.
excessive noise from other guests prevented sleep
Business reply on Google
Hello Richard - We're glad that our team is delivering friendly service, but we apologize about the inconveniences you had regarding the outside noise. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to discuss this further. Thanks for taking the time to share your feedback.
Pool was closed unexpectedly and room lacked essential toiletries.
Business reply on Google
Hi Beth, we're sorry to hear about your recent staycation experience. We apologize for the inconvenience caused by the pool closure and the lack of shampoo in your shower. We understand how frustrating this must have been. As a valued guest, your feedback is important to us, and we would like to discuss your experience further. Please contact us at https://help.hilton.com/s/contactsupport or (802) 951-0099 so we can follow up with you. Thank you, and we hope to have the opportunity to welcome you back in the future.
HVAC unit vibration caused significant sleep disturbance during hotel stay
Business reply on Google
Hello Nic, we're sorry to hear about the issues you had with the HVAC unit. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We are looking into this internally. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (802) 951-0099. We look forward to making it right.
Air conditioning failure and inadequate compensation for the room rate
Business reply on Google
Hi Erika Melchior - We're very sorry for the inconvenience you experienced during your stay with us. We worked hard to provide our guests with comfort and a relaxing stay, but we missed the mark. We will use your feedback to improve our services and amenities. If you would like to discuss these issues further, please reach out to us at https://help.hilton.com/s/contactsupport. Thanks for taking the time to give us your review.
unauthorized charges for pet damage despite staff acknowledging the issue
Business reply on Google
Hello Ben jamin - We are so sorry to hear about these issues you had to deal with while staying with us. We are looking into this internally. Please reach out to us at https://help.hilton.com/s/contactsupport so that we can collect some more information about your room. This would be a tremendous help to us in resolving these issues.
Hotel increased nightly rate after customer attempted to shorten stay duration.
Hotel overcharged for room and failed to correct billing errors
Unreliable airport shuttle service and poor room cleanliness standards.
Loud bathroom fan could not be turned off during hotel stay.
Hotel failed to provide allergy-friendly room and denied late check-out request.
Business reply on Google
Thank you for reaching out to us about your recent stay at the Hilton Garden Inn. I am so sorry to read that based on our occupancy we were not able to grant check out more than an hour after the typical time. I am also very sorry to read that you had some issues with your room location. To clarify, we are a dog friendly hotel and though we typically try to assign our pet guests to the same section of the hotel this is not always possible. However, each time a pet is with us we charge an additional servicing fee and the room is treated thoroughly for hair and pet dander. If you are ever with us again and have a room that gives you any discomfort, please do not hesitate to call the front desk so we can see if we are able to move your room or service the room to eliminate any allergens. Thank you for taking the time to reach out to us about your stay and I am sorry that we fell short of your expectations on this stay and we look forward to the opportunity to impress you on your next trip to Burlington. Warmly, Nicole Murphy Operation Manager