Holiday Inn East Windsor - Cranbury Area by IHG
🏨 Hotels & Travel · East Windsor
total experiences
replied on google
Most reported issues
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Experiences
customer failed to receive paid bonus points after multiple attempts
Business reply on Google
Hi Erik, Thank you for taking the time to share this. We take concerns regarding paid bonus points very seriously, and we would like the opportunity to review this immediately. Please reach out to us at +1 609-448-7000 with your reservation confirmation number and details of your stay, and our team will review your account and work with you to resolve this matter. Sincerely, - The Staff at Holiday Inn East Windsor - Cranbury Area
hotel staff failed to honor a pre-paid two-room reservation
Business reply on Google
Hi Shreya, We sincerely apologize for the inconvenience and frustration you experienced during your stay. It's concerning to hear about the challenges you faced with your reservation and the lack of support from our team. We strive to provide excellent service and regret that we fell short in this instance. Your feedback is invaluable, and please reach out to +1 609-448-7000. Our team will review your account and work with you to resolve this matter. Thank you for bringing this to our attention. Sincerely, - The Staff at Holiday Inn East Windsor - Cranbury Area
unauthorized charges for a hotel stay that was never booked
Hotel staff provided poor service and unsafe conditions for large group.
Hotel failed to resolve broken air conditioning and room maintenance issues.
Poor check-in service, room assignment errors, and unclean room conditions.
Air conditioning was broken and staff failed to address the issue.
Business reply on Google
Hi Sarah, We sincerely apologize for the discomfort you experienced during your stay. It's concerning to hear about the issues with the AC and the lack of response from our team. We understand how important a comfortable room is, especially in the summer heat. Your feedback is invaluable, and we will address this with our maintenance and front desk teams to ensure it doesn't happen again. Thank you for bringing this to our attention. - The Staff at Holiday Inn East Windsor - Cranbury Area
Hotel refused confirmed reservation price and overcharged the customer.
Room thermostat malfunction and unhelpful front desk staff.
Business reply on Google
Hi, We’re truly sorry to hear about your frustrating experience with the AC system during your stay. Ensuring our guests' comfort is a top priority, and we regret that we fell short in this instance. We appreciate your feedback and will address this issue with our team to improve our service. Thank you for bringing this to our attention, and we hope you might reconsider staying with us in the future. - The Staff at Holiday Inn East Windsor - Cranbury Area
Lost property, poor staff attitude, and unmaintained gym facilities.
guest forced to move rooms multiple times due to hotel errors
Unsanitary room conditions and unresponsive staff regarding noise disturbances.
Premature billing and cigarette smoke near the front entrance.
Business reply on Google
Thank you for sharing your feedback. We’re very sorry to hear about the frustrations you experienced during your stay. Weekends can be especially busy, and to guarantee reservations we do place a deposit on the card provided at booking on the day of arrival. If guests prefer to use a different form of payment at check-in, we’re always happy to accommodate, and in this case the original card was refunded — though processing times can vary depending on the bank. We’re truly sorry that your experience didn’t reflect the smooth, welcoming stay we aim to provide. We hope you’ll consider giving us another opportunity in the future for a much better visit.
Restrictive hotel policies and unfriendly staff hindered team group activities.
Incidental hold on credit card was not released for twenty days.
Unresolved refund request following room cleanliness and maintenance issues.
Poor room maintenance, dirty facilities, and unresponsive management.
staff denied room based on customer appearance
Business reply on Google
Thank you for your review and feedback. We can assure you this is not the case. We will review you comments with the team to see if we were sold out the night you arrived.
Hotel provided rooms with non-functional air conditioning and poor staff service.
Excessive noise and unhelpful staff response prevented sleep.