Holiday Inn & Suites Chicago Northwest - Elgin
🏨 Hotels & Travel · Elgin
total experiences
replied on google
Most reported issues
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Experiences
Receptionist ignored guests and failed to provide requested assistance
Business reply on Google
Thank you for your review. I am sorry to hear about your experience. Please know this will be addressed. We hope to see you again.
Customer denied service and threatened by staff after reporting discrimination.
Business reply on Google
I am not sure what the issue was I am not even seeing you ever stayed at this hotel
Front desk staff allegedly discriminated against a family based on race.
Business reply on Google
Natalie is the sweetest. Sir I talked with the front desk manager, and he explained you reserved a 2-queen bedroom we were sold out of them when you complained about room, so he upgraded you to a suite. She was only doing what type of room you asked for. but because we did not have another 2 queen room James stepped in and gave you the upgrade .
excessive noise from adjoining room prevented sleep
Customer was charged for an extra night after checking out early.
The hotel rooms and facilities have inadequate heating and poor insulation.
Business reply on Google
I am sorry to here your stay was not a good one our breakfast is $14 if not included in rate so do not know where the$60 comes from I will address the issue with the staff on heater leaking air
Unsanitary room conditions and physical injury from broken shower fixture.
Hotel room lacked functional television, internet, and hot water.
Business reply on Google
I am sorry to hear your stay was not enjoyable we will reach out and address the issues
Disputed pet fees for service animal and non-functional hot tub.
excessive construction noise and unhelpful front desk staff
Business reply on Google
we have just renovated come back and see the great new lookThank you for the Great review . We are glad you enjoyed your stay with us and we look forward to your return
Loud elevators prevented guests from sleeping during their stay.
Hotel failed to provide secure room and offered inadequate room downgrade
room contained dog feces and blood stains on light switches
unauthorized card hold and poor room cleanliness
Unsanitary room conditions and poor management of noise disturbances.
Unsanitary room conditions, unaddressed hallway mess, and security concerns.
room was not cleaned and the replacement room had plumbing issues
Excessive police presence and noise disturbance prevented sleep during hotel stay.