Holiday Inn Express & Suites Little Rock-West by IHG
🏨 Hotels & Travel · Little Rock
total experiences
replied on google
Most reported issues
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Experiences
Staff harassed guests, entered room without permission, and disputed valid reservation.
excessive noise from neighboring rooms and refusal to change room
room heater malfunctioned and staff refused to provide adequate assistance
Hotel manager was rude and failed to address power outage issues.
Front desk staff exhibited unprofessional behavior and refused a full refund.
Staff failed to provide benefits and added unexpected fees at checkout.
Front desk attempted to charge an unauthorized deposit fee.
Business reply on Google
Dear Jess, Thank you for your review! I apologize for the wait and the deposit fee. We do have a policy here for a $150.00 deposit, which is given back to you when you check out. It is policy we have had here a very long. We apologize for any confusion and hope you give us another chance. Again, thank you for your review and have a great rest of your day!
Unsanitary rooms, poor food quality, and an aggressive hotel dog.
rude staff provided a dirty room and caused check-in delays
Staff was rude and condescending regarding a digital check-in error.
Hotel charged excessive, undisclosed fees for electric vehicle charging services.
The hotel room was provided in a filthy, uncleaned condition.
unexplained service charge added to bill with no response from management
Poor room cleanliness and low quality breakfast options provided.
Staff failed to address loud, disruptive guests during the night.
Poor parking lot maintenance and inattentive front desk staff.
Broken sofa bed and poor staff responsiveness to maintenance requests.
failure to issue loyalty points to a guest
Front desk failed to provide promised welcome points repeatedly.
Room had smoke odor and a broken toilet