Holiday Inn Express & Suites Olathe North by IHG
🏨 Hotels & Travel · Olathe
total experiences
replied on google
Most reported issues
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Experiences
room infested with ants and frequent false fire alarms
The hotel failed to repair a loud, malfunctioning heating and air unit.
The hotel rooms and common areas are outdated and poorly maintained.
The hotel room was dirty and had non-functional bathroom facilities.
The hotel room had a strong, unpleasant smell of cigarette smoke.
Unsanitary room conditions and injury caused by lack of safety equipment.
Business reply on Google
Dear Jessie Thornburg, I am so sorry to hear that this was your experience during your stay at the beginning of November and I sincerely apologize for the lack of cleanliness you observed in your bathroom. I was saddened and shocked to hear this, as none of this information was shared with us prior to this review. I was the manager on duty that morning and do remember AMEX calling to ask if we would modify your nonrefundable booking to allow you to check-out within the hour instead of the following day. AMEX told us that the reason for leaving early was because you had booked the wrong Holiday Inn Express and wanted to go stay at the location where the rest of your soccer team was. No one ever shared that you were unhappy with your stay or had experienced any problems or I would have immediately reached out to you. While I can’t speak for AMEX, clearly there was a large miscommunication, and I am very sorry that it added to the negative perception of our hotel. I sincerely apologize that your experience was anything less than exceptional and do hope you will give us another opportunity in the future. Kind regards, Hannah Welch General Manager
Unclean pull-out bed and inconsistent pool access policies for children.
Business reply on Google
Hello Mr. Barton, I sincerely apologize for the incorrect information you received during your stay about our pool rules. As the pool policy you posted photos of states, children under 15 are required to have an adult supervising them in the pool and hot tub, while guests over 15 are able to use the pool and hot tub without an adult supervising them. I apologize that our staff did not share the proper information with you and I will absolutely provide additional training for this team member to ensure they are aware of our policies and are correctly communicating them to guests. If you have additional questions or concerns, please feel free to reach out to me directly. Kind regards, Hannah Welch General Manager 913.397.0100
Room maintenance issues including mold and broken fixtures.
Hotel room had damaged furniture, mold, and poor bathroom facilities.
Staff refused to price match and suggested staying elsewhere.
The hotel room was dirty and had broken furniture.
Staff member harassed guest regarding service animal and illegal fees
Broken pool step caused injury and management failed to follow up.
Front desk staff exhibited unprofessional behavior and management failed to follow up.
Broken air conditioning and exposed electrical wiring in the hotel rooms.
Staff provided incorrect pricing, wrong room type, and refused assistance.
Room was not cleaned and staff failed to provide basic supplies.
room has mold smell and hotel facilities are poorly designed
Hotel failed to honor room reservation and provided poor customer service.
Hotel had pest infestation, poor service, and caused food poisoning.