Holiday Inn Express & Suites Portland-NW Downtown by IHG
🏨 Hotels & Travel · Portland
total experiences
replied on google
Most reported issues
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Experiences
The hotel is unsanitary with potential safety hazards.
Business reply on Google
Hi Cherish, We deeply regret the distressing experience you described. Your feedback is crucial in helping us address these concerns and improve our guest experience. - The Staff at Holiday Inn Express Portland-Nw Downtown
Poor housekeeping, malfunctioning key cards, and presence of pests in room.
Business reply on Google
Tommy Tong, Thank you for your review. I'd first like to apologize for the inconvenience with your key card. Unfortunately, we expect the occasional malfunction as no technology is made perfectly. Thankfully, our front desk staff is always available to help guests resolve these issues. We assure you, as well, local calls are complimentary. Technology hiccups happen and we certainly appreciate your patience! Polite inquiries typically yield the quickest resolution should any confusion present. We also maintain a rigorous pest control schedule, however, nature sometimes finds a way. Just like the lone spider we may see in our living room from time to time. If mentioned during your stay, we would have addressed it immediately. Lastly, Suevina is a valued member of our team and has been working with us for over a year. It is extremely surprising to hear such negative comments when she has received nothing but positive sentiments. Given your overall negative experience, a member of the management team would have been more than happy to address your concerns if brought to our attention during your stay before you felt compelled to leave a negative review not only of our hotel, but a memb
Front desk staff were unprofessional and refused a refund for noise issues.
Construction noise and dust in guest room without prior disclosure
hotel room infested with bed bugs and poor staff response
Business reply on Google
Mr. Mackin, I want to be sure to address your concern regarding bugs in the room. I can assure you that this room has been professionally inspected and found no signs of bugs. Also, to my knowledge you were not a registered guest to this room. Later in the night you were evicted due to a domestic disturbance with the actual registered guests. Hotel staff were also informed by the registered guest that the claims made were false and that there was nothing wrong in the room until the disturbance happened. This ended up leading to a broken lamp, damage to walls, damage to the duvet, and linen. Thank you for review and hope you find accommodation elsewhere.
Room located next to noisy and disruptive hotel construction work.
Staff refused to match online pricing after a long wait.
The hotel hot tub was non-functional despite staff assurances.
The hotel room was dusty and contained spilled milk and garbage.
Business reply on Google
bandana petwal, We’re sorry to hear your experience didn’t meet your expectations. We’d like to learn more about the details of your stay so we can address your concerns properly. Please email me at agm@hixportland.com at your convenience.
The hotel room had an overwhelming and persistent perfume odor.
Lack of housekeeping, faulty key cards, phone issues, and pest infestation.
The hotel environment is unsafe due to loitering and drug use.
Personal belongings were stolen from the room by hotel staff.
Business reply on Google
Stephanie Sunshine, Thank you for taking time to leave feedback about your recent stay with us. I'd like to sincerely apologize this was your experience and acknowledge the lack of communication between departments. Our intention is to make every guest happy and we're so sorry we fell short of this. This has been passed on to the appropriate managers and your feedback will be used to give more guidance and structure to day to day operations. Sincerely, Management at The Holiday Inn Express NW
Front desk employee allegedly stole cash payment for an unregistered room stay.
Business reply on Google
Thank you for your inquiry. Our hotel, as with most hotels do not accept cash at check in. We require a credit card that is authorizable for the entire amount of the stay, then should a guest want to pay cash at check out, it can be done. We do not accept cash at check in. I was advised by our front desk person that she turned away this individual as they did not have credit card and no cash was taken from the guest and key cards were not issued.
The room required better housekeeping and the shower drained slowly.
Hotel failed to implement promised COVID-19 safety protocols and sanitation measures.
Check-in errors, room maintenance issues, and poor cleanliness.
Hotel suffered from poor cleanliness and strong odors in hallways.
Inoperable television and telephone with failed promised compensation
Staff were rude and failed to communicate reservation request status.