Holiday Inn Express & Suites Salt Lake City-Airport East by IHG

The hotel room was filthy with mold and lacked promised breakfast.

Worn mattress, damaged towels, leaking shower, and unresponsive HVAC control.

Staff ignored the guest upon arrival and displayed unprofessional behavior.

Hotel failed to disclose ongoing construction during the booking process.

The hotel has poor soundproofing between rooms.

The hotel charges overnight guests for parking.

Receptionist engaged in discriminatory behavior toward a guest

Hotel is undergoing major building and staff renovations

Unsanitary breakfast conditions and unhelpful staff response

Hotel incorrectly marked reservation as no-show preventing loyalty point accrual.

unexpected parking and airport fees added to the final bill

Staff falsely accused guest of being on a do not rent list.

Poor facility maintenance, unexpected parking fees, and non-functional hotel internet…

Broken climate control, faulty key cards, and poor front desk service.

Unexpected parking fees and malfunctioning room amenities with poor staff service.

Hotel overbooked room and charged customer despite not providing the room.

Airport shuttle, breakfast, and room amenities were unavailable or broken.

unreliable shuttle, delayed breakfast, broken amenities, and missing receipt

Poor room maintenance and unhelpful, rude front desk staff.

Inadequate parking, poor housekeeping, and unsatisfactory front desk service.